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Topic-icon We were unable to retrieve your Facebook account information.

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14 years 2 months ago #21300 by danlee
I get this message a lot over the past few days.

"We were unable to retrieve your Facebook account information. Please try again"

I had to disable auto login because of this. At some point, it appears to work, but not until you try a few times.

nonamegamer.ca/

Fully updated Joomla, Jomsocial, and JFBConnect
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14 years 2 months ago #21301 by danlee
I just got it on your site:

•You are now subscribed to the topicWe were unable to retrieve your Facebook account information.
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Support Specialist
14 years 2 months ago #21317 by alzander
Dan,
The message you saw on our site was from our forums.. it was telling you that you are subscribed (will receive email updates) to the topic you just created, and that topic name was "We were unable to retrieve your Facebook account". That wasn't an error that you saw, just the topic name :)

As for your issue, that error happens when JFBConnect isn't able to validate that the current user with Facebook. That usually happens if you have other Facebook extensions installed on the site which are conflicting with our communication with Facebook. From a quick look through the front-end of your site, I see your template can include the Facebook Javascript library (all.js) from the following file:
nonamegamer.ca/cache/template/template-b2e1543b.js

Please configure your template -not- to integrate with Facebook, for now, and see if that helps. Additionally, if you have any other Facebook extensions installed, please disable them temporarily and see if that helps.

If not, let us know, and we'll do what we can to diagnose it further. Other options are more complicated to narrow down though.

Thanks,
Alex
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14 years 2 months ago #21333 by danlee
I enabled the debug options.

I am getting this error:
Facebook API Error: SSL connection timeout
Facebook API Error: SSL connection timeout

I had to change my api_read in order to get login working for me:
/**
   * Maps aliases to Facebook domains.
   */
  public static $DOMAIN_MAP = array(
    'api'       => 'https://api.facebook.com/',
    'api_video' => 'https://api-video.facebook.com/',
    'api_read'  => 'https://api.facebook.com/',
    'graph'     => 'https://graph.facebook.com/',
    'graph_video' => 'https://graph-video.facebook.com/',
    'www'       => 'https://www.facebook.com/',
  );
but I still get this (only one time, instead of two)
Facebook API Error: SSL connection timeout
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14 years 2 months ago #21334 by danlee
Spoke to soon, appears to be a "crapshoot", randomly will log me in, but not all the time.

EDIT: I have been following www.sourcecoast.com/forums/jfbconnect/jf...ect-timed-out-solved

So I have verified Curl and ports are open. I am kinda lost as to what the issue is and why it is suddenly broken.
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Support Specialist
14 years 2 months ago #21337 by alzander
Dan,
That's a new error to us, and the other thread you mention may help, but I think it's unrelated. After a bit of digging, I actually believe you're affected by one (or both) of the bugs mentioned below:
developers.facebook.com/bugs/213367445404472
developers.facebook.com/bugs/384790548221815

There are a few other SSL timeout bugs in FB, but those seem different than you're issue and how JFBConnect works... unless your server in the UK, where there's a specific SSL bug for that region :)

Anyways, to fix, please try the following... in /administrator/components/com_jfbconnect/assets/facebook-api/base_facebook.php, at line 155, you'll see:
public static $CURL_OPTS = array(
    CURLOPT_CONNECTTIMEOUT => 10,
    CURLOPT_RETURNTRANSFER => true,
Modify it so it looks like the following, with the extra line in there above the CONNECTTIMEOUT one:
public static $CURL_OPTS = array(
    CURLOPT_SSLVERSION => 3,  <----- ADD THIS
    CURLOPT_CONNECTTIMEOUT => 10,
    CURLOPT_RETURNTRANSFER => true,
Hopefully, that will work. If not, the next option is to change that CONNECTTIMEOUT setting to 30 instead of 10. That's the less-than-ideal solution because if requests start taking 30 seconds, you'll post that that's an issue as well :)

Let us know how that goes, and good luck!

Alex
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14 years 2 months ago #21338 by danlee 
CURLOPT_SSLVERSION => 3,

That fixed it :)

Thanks!
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Support Specialist
14 years 2 months ago #21341 by alzander
Glad to hear it. Never heard of that issue, so we're going to have to do a bit more research. It likely -won't- be included in the upcoming 4.2 release, so please remember this thread in case you have to do it again :)

Anyways, sorry you got bit, and best of luck going forward. Finally, if you haven't already, please consider leaving a rating and review for JFBConnect or our support on the Joomla Extension Directory. It's certainly not required, but very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks,
Alex
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  1. Forum
  3. Discontinued Products
  5. JFBConnect Joomla 2.5 Support (CLOSED)
  7. We were unable to retrieve your Facebook account information.
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