Topic-icon Plug in-Like Does NOT work

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14 years 2 months ago #20981 by Matt73
Plug in Like does not work. It work for a second then nothing. The only way is to put a modul in, or {JFBLike} in every article. Thats first issue.

OG description does not work properly if article contains an image, I need this like thing to look PRO (some one likes it it postes a good deal of info on their news feed. Thats second issue

Where is proper instruction (preferably for idiots) Im not a coder, I know plenty of stuff but not code. So correct thorough' step by step instruction is required.

Your configuiration instruction start out with configuing some contact form login rubbish??? Most people want a like button that works properly first! not that rubbish making life more difficult for visitors. START WITH THE BASICS most wanted fist. Completely confusing. And a waste of my goddamn time.

I d accept all this if it were free extension but it is not.

Now tell me how to get a like button that works like the one on this new article. (www.dailytelegraph.com.au/news/sydney-ns...freuzi-1226311805671) "EVERY little bit BIT", STARTING at the START, in simple stupid people language.

Remeber if I were a cODER I wouldnt be buying your extension.

Seriously
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14 years 2 months ago #20995 by alzander
Replied by alzander on topic Plug in-Like Does NOT work
Matt,
First off, if you're unhappy, please take advantage of our 30-day money back guarantee. Even if you wish to continue using JFBConnect and work through your issues, please be helpful and not abusive.

The majority of our users, from our experience doing this for 3 years, utilize both the social widgets and the login capabilities. There is no precedence between the two, and the configuration guide has easy links to jump to the section you'd prefer to learn more about.

As for your issue, you say the Like button doesn't work with the content plugin, but it does work when you use the JFBCLike module or {JFBCLike} tag. Can you point to a page that it doesn't work on so we can at least see what's happening? Obviously, what you describe is not the correct behavior.. but it's also not common behavior, so I have no clue how to fix it from your description. Seeing a page with the issue will help immensely.

For the OG issue, can you explain that a little further with a link as well? What "does not work properly"? Is there no description set, is the description wrong? Are you using the {JFBCGraph description=blah blah} tag or using the Open Graph setting where we try to use the beginning of an article for the text? Any of that information helps us understand the problem and provide a good solution.

Thanks,
Alex
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14 years 2 months ago #21005 by Matt73
Replied by Matt73 on topic Plug in-Like Does NOT work
Sorry? firstly. Abusive??? LOL seriously, you havent lived. In the real world thats mild for someone who has just wasted an entire day on something that should have taken "20mins" you should try a day on a building site. I get things done, I do stuff in good time.

Secondly. When I pay for extension (especiall the price) I expect it it to be as seamless and as easy as it promises. I had already spent 2 days trying to get a LIKE button to do as it supposed too before buying your thing.

Your instructions are THIN and all over the shop, they need to be clear and each step explained properly (dont assume that someone knows the teminology : Ie; "put url here", WHAT URL? the facebook url? my sites URL? canonical URL?.

I need the LIKe button Og description to have 300 Characters. I need, if I have a "funny photo" as the article to show on the facebook news feed when someone clicks on it. I need instruction on how I can configure all those Meta "Ogs" og title, og url og description.

I need this to work everytime all the time.
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Support Specialist
14 years 2 months ago #21008 by alzander
Replied by alzander on topic Plug in-Like Does NOT work
Matt,
Just trying to keep the forums clean and easy going. It makes everything go smoother that way.

It sounds like you've been having troubles with other extensions before JFBConnect, so I understand your frustration. We'll definitely do what we can to get you going quickly though.

For the instructions, I understand there may be some points that aren't as clear as you like. However, the guide is already 13 pages long, which gets flack from other users for being too verbose. If there's something in particular you need clarity on, please let me know. I don't know where you read "Put url here" to make it more clear here, but if it's for a Like button, you simply want to put the URL of the page you want "Like'd". That can be the current page that is being displayed, your home page, your Facebook Page, or even www.sourcecoast.com if you want. You can let your user's Like anything.. that URL is what giving them the option to do.

The auto-description length is currently hard-coded to 100, as you've noticed. In JFBConnect 4.2 (due in mid-April), there will be a parameter to set that length. To change it now though, you'll need to edit /plugins/content/jfbccontent/jfbccontent.php. Search for "100". That number will be in there twice. On the line that looks like the one below, simply update the number to 300:
$articleText = substr($articleText, 0, 100);

The title, description and image should automatically be set using the JFBCContent plugin. However, if you manually want to set them for each article, you can add the following tags to the article text:
{JFBCGraph title=Article Title} - This will be set by JFBConnect to the current page title automatically
{JFBCGraph description=Look at my article} - This will be the first 100-300 chars of the article if JFBConnect is set to do this automatically
{JFBCGraph image=http://site.com/link-to-image.jpg} - This will be the first image from the article by default

Once you set Open Graph tags, it can take Facebook a few days to 'see' the changes. It won't be automatic if you simply go and hit the Like button. To test what Facebook sees though, you can put your URL into their Debug Tool below:
developers.facebook.com/tools/debug

Hope that all helps, but let us know what issues you run into,
Alex
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