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Topic-icon API Error when installing JFBConnect

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14 years 2 months ago #20910 by cfttech
When I create my facebook app on facebook and copy and paste the App ID and the secret key into JFBConnect on my joomla site, I keep getting an error stating:

"WARNING: POSSIBLE MISCONFIGURATION
We suggest updating your Site URL to: cftbeta1.org/
You can do this by visiting: Facebook Developers
Select your application -> Edit Settings.
You should configure the Site URL and App Domain."

That's my error code that I get. I have tried to update my URL and everything but I keep getting that error code.

Any help please??
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Support Specialist
14 years 2 months ago #20921 by alzander
Is it showing anything for the Application Name and Site URL, or are those just blank? Are you seeing any other errors on the page?

Usually, if JFBConnect can 'see' the Site URL, that means that the PHP function cURL is not enabled on your site or your site can't connect to Facebook for some reason.

Even with that error, if you enable the SCLogin module and try to login, can you tell us if you get an error there? You should enable the "Display API Errors On Front-End:" setting in the Configuration -> Facebook API tab first so that all possible errors do show up though.

Let us know if that helps narrow things down.

Thanks,
Alex
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14 years 2 months ago #20953 by cfttech
When I go to JFBConnect component, the first page that pops up is the Overview tab that has the Configuration Info and Extension Check.
My Application Name, Site URL, and Site Domains are all blank and the error code that I posted above is underneath the blank fields.
All of the required Extensions are green also.
When I publish the SCLogin, and try to log in using my facebook account, nothing happens and it just returns me to my home page where my login is located.

Is there any way I can call one of you support people and/or be shadowed because I am kind of in a hurry to get this done for a local. I apologize for the rush
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Support Specialist
14 years 2 months ago #20960 by alzander
We don't provide phone support. It's simply not feasible to have phone operations at the rates we charge for our extensions.

Can you go to Site -> System Information and then go to PHP Information. Look for 'cURL'. You should have something like the following section:
curl
cURL support	        enabled
cURL Information	libcurl/7.21.6 OpenSSL/0.9.8b zlib/1.2.3 libidn/0.6.5

If that's not there, you'll need to have cURL added to your site by your hosting provider. If it is there, and still doesn't work, can you provide us with a super admin login to the site so we can investigate further?

You can private message me the details by clicking the arrow under my picture (<----) and hitting the mail icon.

Thanks,
Alex
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Support Specialist
14 years 2 months ago #21010 by alzander
Thanks for the Private Message with your site details, and sorry for the delay in getting back to you.

When I go to the JFBConnect Overview page on your site, I see the following errors:
Facebook API Error: name lookup timed out
Facebook API Error: name lookup timed out
That indicates that your server isn't able to do the required DNS lookup to translate the name 'facebook.com' into the IP address that it needs to communicate with. That communication is obviously critical for JFBConnect to work as we need to be able to talk to Facebook quite a bit.

Can you talk to your hosting provider or tech support to see if there's a block or some other configuration issue that may be causing DNS lookups for any of the following addresses:
https://api.facebook.com
https://api-video.facebook.com
https://api-read.facebook.com
https://graph.facebook.com
https://graph-video.facebook.com
https://www.facebook.com

Hope that helps get you started and helps make some progress with the issue. If you still need further help, just let us know. I checked a few other things on your site, and everything else looks setup correctly and ready to go, just so you know.

Thanks,
Alex
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