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Topic-icon Cannot log into Joomla /administrator/ - logs show JFBConnectAuth FAIL

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14 years 3 months ago #20195 by mikde
Hello - I encountered something very odd with my website (kikaha.com). I cannot log into the administrator panel anymore. The error in the logs is:

2012-03-07 03:13:52 INFO 98.237.136.181 JFBConnectAuth FAILURE: Facebook authentication failed

Note I am *not* using facebook login to the administrator panel, I'm using my admin login which always worked in the past. This is a new condition that just appeared recently; I am not aware of any changes to cause it.

I am able to log into the main site with facebook credentials.
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14 years 3 months ago #20196 by alzander
Mike,
JFBConnect doesn't allow you to login to the admin area at all. However, our authentication plugin will still trigger -if- the normal Joomla authentication plugin can't verify the user. It sounds like you may have disabled the main Joomla authentication plugin (or set the access level to registered or higher). If that's the case, you won't be able to login to the front-end with Joomla credentials anymore either.

Let us know if that seems like the likely cause. If so, you'll need to run a SQL query to update your database and re-enable that plugin. If you need information on the exact query to run, we can help.. just let us know.

Thanks,
Alex
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14 years 3 months ago #20271 by mikde
Hi Alex - Yes, please, could you provide some guidance as to how to check to see if the login module is disabled? I've done some looking and experimenting myself and no luck. Fyi, here are the login related items from our jos_modules table:

title published module access
Logged-in Users 1 mod_logged 3
Login 1 mod_login 1
Login Form -2 mod_login 1

I tried changing the access for "Logged-in Users" to 1 and it didn't seem to make a difference wrt logging into the administrator panel.
The Login Form is unpublished as we only display the (JFBConnect) Facebook login on our site. I also tried changing that to 1 and it appeared on the main site but I still couldn't log into the administrator panel.
Thanks --Mike
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14 years 3 months ago #20272 by alzander
Mike,
Just to make sure, the steps below are for Joomla 2.5. If you're using Joomla 1.5, let us know as the steps will be different.

The main thing you want to check in the database is the jos_extensions table. Look for the 'plg_authentication_joomla' extension in the 'name' column. Make sure the enabled and access columns are set to '1'. Do the same for the 'plg_user_joomla' extension.

Alternatively, you can try running the following query. Always make sure you have a backup first before running queries that anyone suggests :)
UPDATE `jos_extensions` SET `enabled` = 1, `access`=1 WHERE `name` = 'plg_authentication_joomla' OR `name` = 'plg_user_joomla';

Hope that helps,
Alex
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14 years 3 months ago #20273 by mikde
Hi Alex - I am on Joomla 1.7.3, although am willing to upgrade if it is advisable. --Mike
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14 years 3 months ago #20274 by alzander
Nope, the above should be the same for 1.6-2.5. Different for 1.5 though. Look in that table and see if either of those extensions is out of the ordinary (mainly, not enabled) and hopefully, that's all it is. When you do get back into the site, just don't disable the authentication plugin for Joomla as that's what checks your credentials for the admin area against the local database.
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14 years 3 months ago #20275 by alzander
Oh.. and you probably should upgrade to 2.5, but it's not necessary to fix this :)
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14 years 3 months ago #20276 by mikde
Success!!
plg_authentication_joomla had enabled = 0
plg_user_joomla was ok
Thank you VERY much, Alex!!
I'll post a rating and review at the Joomla! Extensions Directory
--Mike
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14 years 3 months ago #20277 by alzander
Awesome. Figured it was the authentication one, but best to check the user as well since you were there.

That wasn't caused by JFBConnect, just so you know. We've heard from others who only want Facebook authentication so they disable the Joomla authentication and run into the same problem. Never fun, but not much we can do other than help.

Anyways, we'd love the review, and best of luck!

Thanks,
Alex
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14 years 3 months ago #20278 by mikde
Yup, I understood it really wasn't a JFBConnect problem. I had gotten too zealous in disabling modules. But thank you so much for helping me isolate that. I made a note to that affect on the extensions site. Cheers! --Mike
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  7. Cannot log into Joomla /administrator/ - logs show JFBConnectAuth FAIL
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