Topic-icon Lots of strange Problems

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14 years 3 months ago #19966 by mieka
I think JFB like to play hide & seek with me :) Sometimes everything works & post perfect and the next moment another article or link is totally wrong.

Example: sometimes when I post a link on the facebook wall it only shows the url and nothing else
When I click the facebook like or send button it shows sometimes a totally different story

Any idea what this could be? I am using the plugin and latest version of JFB

Thank you so much for helping catching :)
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14 years 3 months ago #19973 by mtk
Replied by mtk on topic Lots of strange Problems

mieka wrote: I think JFB like to play hide & seek with me :) Sometimes everything works & post perfect and the next moment another article or link is totally wrong.

Example: sometimes when I post a link on the facebook wall it only shows the url and nothing else
When I click the facebook like or send button it shows sometimes a totally different story

Any idea what this could be? I am using the plugin and latest version of JFB

Thank you so much for helping catching :)

Hello,
be sure to check this things:
  • Use the Facebook Debug Tool to see 'how Facebook sees your page'.
    also be sure to check the debug tool as soon as you publish the article, since it will prevent Facebook's cache to cache the wrong version of the page (something none of us can control).
  • be sure the file all.js is loaded only once, since loading it more than once might cause unwanted results.
  • try a different template.
  • clean inner Joomla's cache if it's enabled
  • disable any SEF (URL rewrite) you might have
  • disable any other social plugin that might interfere with JFBC's plugins.

if none of those helped, please share with us a link to your website so we could have a look at the problem.

Mati
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14 years 3 months ago #19975 by mieka
Replied by mieka on topic Lots of strange Problems
Thanks Mati for your quick reply.

1. did the Facebook Debug Tool and everything looks fine
2 . clean inner Joomla's cache if it's enabled ... did this no change
3.disable any SEF (URL rewrite) you might have ... no change
4.disable any other social plugin that might interfere with JFBC's plugins. - got none

Can I pm website url to you ?
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14 years 3 months ago #19976 by mtk
Replied by mtk on topic Lots of strange Problems

mieka wrote: Can I pm website url to you ?

yes please do.
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14 years 3 months ago #20002 by mtk
Replied by mtk on topic Lots of strange Problems
Hello,
I've just posted one of my links into my FB Wall and everything seems OK.
could you please show us a case where we could see the problem?

Mati
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14 years 3 months ago #20004 by mieka
Replied by mieka on topic Lots of strange Problems
Hi Mati,

Yes sometimes it is working perfect, but go to at least 2-3 different articles and you will see what I mean.
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14 years 3 months ago #20016 by mieka
Replied by mieka on topic Lots of strange Problems
Also noticed today when you post a link in facebook the image is missing and a totally wrong description
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14 years 3 months ago #20045 by mtk
Replied by mtk on topic Lots of strange Problems
Hey,
we are looking into this, and we will gt back to you as soon as possible.

Mati
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14 years 3 months ago #20153 by mtk
Replied by mtk on topic Lots of strange Problems
Hey Mieka,
sorry for taking so long.
the problem you are describing seems to be a FB Caching issue.

trying doing the follow thing:
  • create a new article/page with it's unique link/URL
  • immediately check that page with developers.facebook.com/tools/debug to see it is read ok by FB.
  • then try click LIKE/SHARE and see if that helped.

Mati
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