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Topic-icon Just installed 4.1.2: cannot see JFBConnect on Components menu

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14 years 3 months ago #19605 by carque
Hi all
I just installed v4.1.2, but unfortunately I don't see JFBConnect in Components menu.

The only mode to access the component is using index.php?option=com_jfbconnect

Please, help!
Thank you
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14 years 3 months ago #19609 by alzander
Please make sure you installed the proper version of JFBConnect for your Joomla version. If you are not sure, please uninstall it from the Extensions area of Joomla and reinstall it.

Check for any errors during installation or any other notices that something may have gone wrong and let us know what you see.

Obviously, that's not right, but it's also not an error we've ever heard of before.

Thanks,
Alex
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14 years 3 months ago #19610 by carque
Hi
yes, obviously I installed the proper JFBConnect for my J version (2.5.1)!
Absolutely no errors during installation. Apparently, everything goes fine.
I also installed the component twice.
I can set a SuperAdmin account for you is it's useful.

Curently I installed JFBConnect on a test server.
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14 years 3 months ago #19611 by carque 
SELECT * FROM pqb9r_extensions
WHERE element = "com_jfbconnect"

Correctly return 1 row with extension_id=10217

SELECT * FROM pqb9r_menu
WHERE component_id = 10217


Returns 0 rows

Please, look here. The snapshot is pqb9r_menu table. The arrow indicates the component_id column. Tha value is 0 instead of 10217
File Attachment:
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Support Specialist
14 years 3 months ago #19612 by alzander
Carlo,
I'm sure you're probably right, but can you double check the column you're looking at again? The default ordering for Joomla 2.5 is:
path | link | type | published | parent_id | level | component_id

From your picture above, it looks like:
path | link | type | component_id | parent_id |

Obviously, the menus should show up, and the component_id column being wrong would cause that. If that is the issue, can you run a query to update to the proper ID? I have no clue why it would have installed improperly like that. It's not something we've ever heard of, and we have a lot of users on Joomla 2.5 right now. The installation procedure for creating the menus is completely automated by Joomla and not part of our installation package, so if something failed, it would have been in Joomla's code.. but still can't fathom what.

The other option would be to go to the Menu Manager and click the "Rebuild" link. It should regenerate the menus if there is an issue, but I'm not if it works for admin menus and I'm not sure if it would fix this type of problem.

Please keep us posted, and good sleuthing to find the column was incorrect.

Thanks,
Alex
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14 years 3 months ago #19624 by carque
Alex,
be sure that the columns are from the J2.5 table, read using phpmyadmin!

However, yes, manually fixing the columns is a solution.

Meanwhile, I installed JFBConnect on live site and the component installed successfully.

I discovered a similar problem here forum.joomla.org/viewtopic.php?p=2476116, but it is related to a J1.6. I also found some related issues on VirtueMart forum: the same error on some VirtueMart 2.0 installations.

I will not further investigate, because now the problem seem solved on the productions server.

Thank you very much for the support!
Carlo
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14 years 3 months ago #19626 by mtk
Hello,
J!1.6, J!1.7 & J!2.5 act the same way and have the same DB Structure.

could you please check in the Extension Manager -> Manage if JFBC is there.
if so, please uninstall it.
either way, try re-installing it.

Let us know if that helped.

Mati
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14 years 3 months ago #19627 by carque
Hi Mati
yesterday I tried this solution on my test server and not worked at all.
However, the problem now is solved by installing JFBConnect on production server (see my previous post).
Unfortunately, I not further investigated in order to understand the origin of the problem.
Thank you!
Carlo
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14 years 3 months ago #19628 by mtk

carque wrote: Hi Mati
yesterday I tried this solution on my test server and not worked at all.
However, the problem now is solved by installing JFBConnect on production server (see my previous post).
Unfortunately, I not further investigated in order to understand the origin of the problem.
Thank you!
Carlo

Good,
let us know if we can help with anything.

Mati
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14 years 3 months ago #19629 by carque
Thank you Mati :-)
Carlo
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