Topic-icon Does not work - Need Help!

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14 years 3 months ago #19306 by jamhod
I am trying to get my FBConnect up and running. Is there a help desk or support people I can talk too? Attached Error and Facebook settings
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14 years 3 months ago #19311 by mtk
Replied by mtk on topic Does not work - Need Help!

jamhod wrote: I am trying to get my FBConnect up and running. Is there a help desk or support people I can talk too? Attached Error and Facebook settings

Hello,
this forum is the help desk you are looking for.
feel free to share with us any trouble you encounter and we will assist you.

don't forget to explore the Configuration Guide which may help.

Mati
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14 years 3 months ago #19373 by jamhod
Replied by jamhod on topic Does not work - Need Help!
I have the correct URL listed at Facebook. It works up to the point I type in my facebook user name and password, then it fails. Is there any way to get Facebook API Error: (#5) Unauthorized source IP address tech help to log into my systems and have a set it up for me? I would really like to see it work. If not, how to I uninstall it?

On the Overview tap I get this error message:
Facebook API Error: An unknown error occurred
Facebook API Error: An unknown error occurred

WARNING: POSSIBLE MISCONFIGURATION
We suggest updating your Site URL to: libertyforce.biz/
You can do this by visiting: Facebook Developers
Select your application -> Edit Settings.
You should configure the Site URL and App Domain.

Under the Page Tab/ Canvas I get this error: Facebook API Error: (#5) Unauthorized source IP address
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Support Specialist
14 years 3 months ago #19376 by alzander
Replied by alzander on topic Does not work - Need Help!
James,
In your Facebook Application settings, in the Settings->Advanced area, make sure that "Sandbox Mode:" is disabled and that all the options in the "Security" section are blank. From your description, it sounds like your application is configured to only allow connections from certain computers and is likely configured wrong.

Let us know how that goes,
Alex
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