Automatic Login not working correctly

DavidT,
Can you let me know what version of JFBConnect your using? Also, post the URL of the site that's having this issue. We'll take a look and help out however we can.

Finally, please post from the account you subscribed to JFBConnect with. Priority support is for subscribers only.

Thanks,
Alex

David,
If you're having trouble accessing your account, we'll need to resolve that first. It will also help you so that you can access the 4.1 release, which has a lot of great improvements over 4.0, including the new Requests system for letting your users invite their friends or to send notifications to all of your users on Facebook.

First, I'm assuming you didn't create the other account through Facebook, since you shouldn't have any issues logging in with that account. So, if it's a Joomla only account, we'd recommend trying to reset the password first. Then, if that doesn't work, please email us from the email address of the account at This email address is being protected from spambots. You need JavaScript enabled to view it., and we'll reset your password for you. If you don't know the email address you used, feel free to send any information about the payment you made so we can look it up that way.

Once we figure out how to get you back into the account you subscribed from, I'm sure we'll be able to help you fix the issues your having.

Thanks,
Alex

Michael,
Thanks for the info.

David,
I just registered on your site. I think you're affected by a bug within Facebook's own Javascript. We're investigating now, but last week, the issue was introduced. It basically deals with them improperly setting, and deleting, their own cookie. That cookie is what we use to log users in and out of the site, and with the bug they introduced, it's causing issues with our auto-login functionality. We're looking into a possible fix, but it won't be available for at least a few days. In the meantime, we're watching their bug report, and hoping they fix their issue.

Until then, we'd recommend disabling the Automatic Login functionality.

Sorry for the trouble, and we'll let you know if we find any magic-bullet solutions in the meantime.

Thanks,
Alex

No problem. Hope a better solution comes along. Again, we're looking into a possible 4.1.2 release to fix this on our end, so keep an eye on our blog, twitter, or the JFBC Overview page for a possible update.

Thanks,
Alex