Topic-icon updated and confused

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12 years 4 months ago #17065 by fb_100002349338053
Hi Alex and co,
We've updated joomla to 1.7 and removed CB.
There seems to be a few issues with the JFBC registrations/login: it seems to work for a few people and not for others?
I try to log in and nothing happens, even created new accounts etc.
I've checked the settings in /administrator and on FB Developers, gone through all the forums. Is there anything obvious that i could've overlooked in this process of updating?
Could you please let me know what you experience? The website is... www.learnoasis.com
Thanks,
Neal

p.s. could there be a conflict between the fb app and the facebook fan page? Are they supposed to be the same app or do they need to be different?
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12 years 4 months ago #17066 by alzander
Replied by alzander on topic updated and confused
Neal,
It looks like you're still running JFBConnect v3. Version 4.0 is out now, and has some fixes for a recent change by Facebook to their authentication mechanism. The changes in 4.0 were made in September, but just enforced by Facebook in the middle of this month. When I try to login to your page with Facebook, I'm getting an error that your site isn't using the newer authentication scheme.

My guess is that you just had bad timing by upgrading to Joomla 1.7 and removing CB, while the issue was really with a change in Facebook that would have affected your site either way.

Hope that helps. The upgrade to 4.0 is a pretty easy process.. just install, clear Joomla's caches, and check your configuration settings to make sure they're still how you want them.

Good luck,
Alex
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12 years 4 months ago #17071 by fb_100002349338053
Yep, that seems to have cracked it!
Updated the JFBC and seems to be running smoothly now.
Yes, we started updating last week, so that (unfortunately for us) coincided with the other updates. Hope the website works for everyone now!
Cheers,
Neal
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12 years 4 months ago #17074 by alzander
Replied by alzander on topic updated and confused
Neal,
Glad to hear that got you going. Should you run into any other craziness, you know we'll be here to help!

Finally, if you haven't already, please consider leaving a rating and review on the Joomla Extension Directory for JFBConnect, or our support. It's certainly not required, but very appreciated!
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks,
Alex
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12 years 4 months ago #17279 by fb_100002349338053
Thanks for the support Alex, I've just re-subscribed!
Kind regards,
Neal
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Support Specialist
12 years 4 months ago #17287 by alzander
Replied by alzander on topic updated and confused
Neal,
Great to hear you resubscribed! We really appreciate your support of JFBConnect, and look forward to getting some great releases out over the course of 2012!

Thanks, and good luck with your site,
Alex
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