Topic-icon Login - Something Went Wrong and An Error Occurred

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My user's have pointed out that when they attempt to login with facebook they receive this error message from the facebook pop-up:

Sorry, something went wrong.
We're working on getting this fixed as soon as we can.

Also, I can still login perfectly fine with my user as long as I'm logged into facebook. If I'm NOT logged into facebook and try to use JFBCLogin, instead of getting a facebook login pop-up, I get this error message from the facebook pop-up:

An error occurred. Please try again later.

I feel like this recently developed over the past couple of days. The website is cscoupons.com. Can someone test and see if the module works for them? I will gladly remove you from the user database afterwards.
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Support Specialist
12 years 8 months ago #12718 by alzander
When I try to go to your application's profile page on Facebook, it redirects me to the home page:
www.facebook.com/apps/application.php?id=110885505679120

This is usually caused if your application is:
1) In sandbox mode. Check the Advanced settings area in the Facebook Developer area, and make sure that's not happened.
2) The application has been disabled or blocked by Facebook. Check the App Overview page for any notes from Facebook about the status of your app.

If it works when you're logged into Facebook, my guess is that it only works when you're logged in as an administrator of the app itself. That would point to the app being in sandbox mode, as admins are still allowed to use it (for testing) while normal Facebook user's can't.

Hope that helps get you started, but if you still have issues, just let us know.

Thanks,
Alex
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Thanks a million. I totally forgot I put the app in sandbox mode. Thanks for the quick response.
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Support Specialist
12 years 8 months ago #12782 by alzander
No problem. It's what we do :) Should you need anything else, you know where to find us.

Finally, please consider leaving a rating and review on the JED for JFBConnect and/or our support. It's certainly not required, but very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks, and good luck,
Alex
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