I deleted your pre-sales post. I'm not sure why you duplicated this same post there. Either way, lets keep the discussion in the same thread.
As for your current issue, again, please post from the account you subscribed from. If you don't have a subscription, it's very easy to get one from the link below, just choose how long you want support and access to new releases for:
www.sourcecoast.com/extensions
Additionally, JFBConnect v3.4.1 is out now, which has a few bug fixes in it. I haven't looked at your site yet, so I don't know if that will fix your issue, but we always recommend using the latest release.
If you want support, which takes time and effort to determine the problem and provide a solution you'll need to have a subscription though. Subscriptions are how we're able to offer fast support and continue adding great features to JFBConnect.
Thanks for your support,
Alex