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Topic-icon can't install jfbconnect_v7.2.0.zip

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4 years 7 months ago #61466 by omriron
hello sourecoast!
i am trying to install jfbconnect_v7.2.0.zip
and i get error message says that install couldn't complete
i have Version: 7.1.1 installed
and i use Joomla! 2.5.27

please your support with installation

best regards
Omri Ron
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Support Specialist
4 years 7 months ago #61472 by mel
A few questions to narrow down the problem:
* Are there any additional error or warning messages?
* Can you make sure the directories are writeable and correct ownership?
* Could you try the option to install from a directory instead of uploading the package file?
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4 years 7 months ago #61473 by omriron
hey there mellisa

* that's the only message i get



* how should i install it from directory?
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Support Specialist
4 years 7 months ago #61475 by mel
Ahh, having the exact error message helps. Can you check out our Common Support Questions for "The installation package fails to upload". It's usually the upload size is smaller than the installation package. Try that and let me know if you're still having problems.

-Melissa
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4 years 7 months ago #61478 by omriron
hey mellisa
it worked with "install from directory"

tnx a lot for your support!

:B:
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Support Specialist
4 years 7 months ago #61479 by mel
Glad I could help point you in the right direction.

-Melissa
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