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Topic-icon com_jfbconnect_j1.5_v4.2.5 about alphauserpoints_v4.2.1 can't work

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I purchased software installation the following question
JFBConnect alphauserpointsv4.2
Facebook Friend Request Sent Award points to users that send Facebook Requests to their friends.
Facebook Like Award points to users that Like pages on your site.
Facebook Comment Award points to users that make comments to pages on your site.

joomla1.526 + AlphaUserPoints 1.5.13 Not normal increase in the number of points

Please help deal! Thank you!
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Support Specialist
What is happening when you try to award poings? Does it show up in the Alpha User Points activity log? Are you sure the points are published?

We haven't heard of any issues from users that AUP integration isn't working, so not sure what's happening with your site. If you have any more information, that would greatly help determine the issue.

Thanks,
Alex
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the points are published. and not show up in the Alpha User Points activity log

Click facebook like. Comment .Request Sent No response

Measured another website functions OK. Are studying the problem lie?
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Support Specialist
Jacky,
Could you let us into the admin area of your site to understand your configuration more and investigate what could be going wrong? If so, please Private Message us a set of Super Admin credentials. You can PM me by clicking the arrow under my picture (<----) and hitting the mail icon.

Thanks,
Alex
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Hello alzander
I have sent the the relevant the backstage managers information to you.
Thanks for your help!
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Support Specialist
Jacky,
In the Social Configuration -> Misc tab of JFBConnect, there's an "Alpha User Points Integration" setting. It was disabled. I just enabled it. Please try again, and that will hopefully get you going.

We have great documentation for some features, but we'll be the first to admit our AUP information is lacking. Hopefully that's all the problem was, but if you still have issues, just let me know!

Thanks,
Alex
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Thanks to the assistance of Alex!
On facebook like points computational problems have been rectified.

Facebook Comment Award points to users that make comments to pages on your site. ==>Does not work in virtuemart commodity items
hbshake.com/special-message.html?page=sh...e.tpl&product_id=104
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Support Specialist
There's no reason the behavior of points should be different on any pages of your site. If it works on one page, it should work on them all as we don't have any code that checks the type of page.

I just tested, and when I posted a comment, there was a strange Javascript error. It seems that the Facebook Javsacript is having a conflict with some other Javascript on your page. Can you try changing your template, temporarily, to the default Joomla template and test again? That may minimize the Javscript on that page since there's a lot of Javascript files being loaded. If the points are then awarded, that will help narrow down the issue, which will help us come up with a solution.

Alex
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