Error Uploading Files to Server

Tammy,
Do you get an error message or anything else that may help us diagnose the issue? We use AdminTools on this site (as well as many of our users using it as well), so that shouldn't be an issue. If your anti-hacker software prevents other extensions, I can see it affecting JFBConnect, but if not, I doubt that's the cause. Again, if there's an error or other message, that would help. Until then, I'd check your /tmp folder to make sure it's writeable and that you're using the latest version of Joomla (v1.5.26).

Gail,
How are you trying to extract it? We'd recommend using the built-in unzipping software within Windows or Mac. If you're using a 3rd party utility (WinZip, WinRar, etc), we've heard of outdated versions of those software packages having problems unzipping our main package. However, the built-in OS software works for just about everyone and we have many users unzipping our files every day without issue.

Hope that helps get you started, but if either of you have questions, just let us know!
Alex

Tammy,
Glad to hear you got it! Never heard of that issue before, honestly, but good to know for future reference!

Best of luck,
Alex

Yes, would recommend a different computer. On Windows 7 at least, if you right click on the file, you should have an "Extract All..." option. That will use Windows built-in extract tool. Mac has a different built-in tool.

For reference, the downloaded file should be about 400kB in size. It's not huge, but if you're seeing a 0-byte file, that would explain there is a problem somewhere with the download path. If it's the right size, that would indicate the tool you're using likely can't read the zip format properly (though we're not using anything too obscure).

Hope that helps,
Alex

Gail,
It sounds like somewhere it's getting corrupt. That file hasn't been changed in about 2 weeks and has been downloaded over 1,000 times between new users and upgrades and we haven't heard of that issue. Not sure what's happening on your end, but it seems a virus scanner, browser plugin, or some other software is corrupting the file after you download it.

My only suggestion is to try downloading the original file from at least another browser but preferably another computer. I know you mentioned another user couldn't unzip it either, but I'm assuming you emailed or transferred the file you downloaded to them, which isn't seeming to be downloaded correctly.

I'm sorry I don't have any other good ideas. We don't have the individual files available for download. We are working on a new installer package for the next major release, but that won't help much now.

Please let us know how it goes, and good luck,
Alex