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Topic-icon Installed and setup JFBConnect but it doesnt work

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I setup everything up according to the step by step instructions.

Added the API info and it all looks to be good.

But nothing is showing on any articles. No like buttons and no comments from Facebook.

I am not sure what to do. Could be it be interfering with another program? I turned off all other commenting.

Please let me know if you can help with this.

If you know someone who is a professional and can be paid to do this I would be willing to talk to them.

I dont want to mind you but I am pretty technical but I have no idea why this wont work.

Peter
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Support Specialist
14 years 5 months ago #16958 by alzander
Peter,
No worries, we should be able to help get you going.

The automatic social buttons and comment box are all done through the JFBCConnect Content Plugin. First, make sure that's enabled. Then, you can configure where and how the features will show in the Social Configuration area within JFBConnect. The full details of the Content Plugin configuration can be found:
www.sourcecoast.com/jfbconnect/docs/conf...ation-guide?start=12

If you still have issues with things not working after that, please post (or Private Message) the URL of the page where they should be showing it. On seeing it, a lot of the time, we can diagnose common configuration problems.

Hope that helps, and good luck,
Alex
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14 years 5 months ago #16963 by peterbriss
All is setup and configured.

Here is a link: www.thecarenavigator.com/abuse-and-explo...-of-compromised-care

I want it to show up on all the articles pages.
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Support Specialist
14 years 5 months ago #16974 by alzander
Ahh. Thanks for the link. I'm not sure what it is, but you have another very old Facebook integration extension loading on that site which is conflicting with JFBConnect. Whatever it is is loading the old, unsupported version of Facebook's Javascript library, which would prevent any of the new features of Facebook from working.. upon which JFBConnect heavily relies.

Please disable any other Facebook integration extensions you have installed, and that should fix things.

If you can't figure it out, let me know, and we'll try to investigate further.

Thanks,
Alex
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14 years 5 months ago #16981 by peterbriss
I did find something called my API that was something I guess the previous web guy had added in order to do something with Facebook.

I disabled that and it seems to be working now.
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Support Specialist
14 years 5 months ago #16985 by alzander
Yup, that would definitely have been the problem, and would have caused many other issues than just this.

Glad you got it going, and should you need anything else, just let us know.

Finally, please consider leaving a rating and review on the Joomla Extension Directory for JFBConnect, or our support. It's certainly not required, but very appreciated!
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks, and good luck,
Alex
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