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Topic-icon Admin / moderator controls for comments

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14 years 5 months ago #16688 by kiwi2b
Hi there again
Just trying to get my commentbox working, almost there. The test site which I set up first has the Admin/Moderator controls showing up fine (see screenshot), but in the site I am trying to set up they don't (second screenshot).
What am I doing wrong?
Thanks for sure.

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Support Specialist
14 years 5 months ago #16692 by alzander
Make sure you're an admin of the application. If so, it may take a few days for the moderate links to show up as Facebook has to scan the page for the Open Graph tags which specify who is a valid moderator. You should also be able to scan the page with Facebook's Debug tool, which will update the Open Graph tags, and should make the moderator tags show up immediately:
developers.facebook.com/tools/debug

Hope that helps, but if not, let us know the page's URL (if you can), and we'll see if there's anything else odd going on,
Alex
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14 years 5 months ago #16706 by kiwi2b
Hi there, yes adding myself as an admin fixed the problem! Logged in as the application owner (the customer), in the developers page, I had to scroll down to roles, and add myself. Then the moderator options showed op on the website page itself. Live finally!!

Is this in the instructions? Probably need glasses!
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Support Specialist
14 years 5 months ago #16715 by alzander
No, not in the instructions. However, we mainly just assumed that the people setting up JFBConnect would also be an admin of the application. It also only makes sense for admins to moderate, but I can see if you were to think an admin of the Joomla site could do it.

Either way, glad you got it!
Alex
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