ERROR: Could not install the JFBConnect Facebook Authentication Plugin

Are you using a Windows server, or Linux? We've never heard of this problem, but planned for it a little by showing that error at least.

To manually install, just to make sure you're doing it properly, you want to unzip the main com_jfbconnect tar.gz file. In the /admin/packages folder, you can find the zip file for the authentication plugin. You should use the Joomla installer to install this file. You should not just copy the files to the /plugins/authentication folder.

Once installed that way, it should show up in the Plugin manager.

Hope that helps, but if you still have issues, just let us know.

Thanks,
Alex

Sean,
Feel free to send the admin credentials, and we'll take a look. However, the following are things we'll be checking, if you want to look first:
1) In the Install/Uninstall area, can you see the JFBConnect Authentication plugin? If not, it wasn't installed properly (we already know this, but good to check what Joomla 'thinks').
2) If not, check the /plugins/authentication directory for jfbconnectauth.php and .xml files. If there, delete them. If they were copied there manually (or FTPd), that will prevent the Joomla installer for properly installing (overwriting) the files that are there.
3) Check the permissions of the /plugins and the /plugins/authentication directories.
4) Try to re-install using the Joomla installer and see what happens.

Hope that helps narrow things down, but again, we'll do what we can if necessary. Through the Joomla admin though, it's not always possible to remove or re-permission files as necessary, just so you know.

Thanks,
Alex

You can either Private Message them to me through the forums (not public), by clicking the arrow under my picture (<----) and hitting the mail icon.

Alternatively, you can email them to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks, and we'll get you fixed up soon,
Alex

Thanks for the PM. I just messaged you with the details of what we found. Hope that helps!

Alex