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Topic-icon Amazing freazes from profile.ak.fbc.net

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14 years 8 months ago #14226 by 7of9
Hi,

At the home page of my website, I have just the JBFLogin module and the like module.
However, for the past day, I am experiencing a huge time out on loading the page and situation is deteriorating.
Web page is not loaded, because it's waiting for response by profile.ak.fbc.net, I think by the like module.
Is there any possibility to introduce some kind of a time out (ie: 2 seconds), in order to make my page load a bit faster, when facebook experiencing problems?
It takes over a minute to load the page. I assume that it has to do with Facebook is not properly returning avatars problem, however, if we introduce a timeout in the code, the problem will be fixed also for future problems.

Thanks,

Manos
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14 years 8 months ago #14235 by alzander
Right now, Facebook seems to be having a system-wide issue loading avatars. It's affecting everything from Like buttons (which can show avatars), comment boxes, and our profile import functionality. There's not much we can do about the Like or Comment boxes as those are loaded directly from Facebook using their own widget.

We're definitely monitoring things, but don't have any great solutions right now.

Alex
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14 years 8 months ago #14236 by 7of9
Alex,

Yes, I understand what you mean. I totally forgot that in reality all these widgets are iframes.
As usual you are right! However, I have an idea that may "resolve" the problem automatically.
Maybe you can introduce a parameter to all the extensions, called autodisable when fb faces a problem. If the admin selects it to be true, it will ask sourcecoast if there is a problem and if yes, the extension will be automatically disable itself and instead will display a user defined message or a user defined image saying, something like temporary off line due to facebook malfunction. That way, we will not have to be alert and disable them whenever fb faces a problem.
What do you think?

Kind regards,

Manos
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14 years 8 months ago #14252 by alzander
There's really not a way we can test that. As you said, it's in an iFrame, so unless we try to also pull down the avatar images on each page load to detect if it's not working, then we won't be able to tell. Then, if we were to detect a delay, we'd have to test periodically to see if they were working again.. which could cause other, similar delays.

Hope that makes sense.. but obviously, this is one of those issues that there's simply nothing we can do about it. Fortunately, in 3 years of FB development, this is the worst we've seen of this issue.. and it was fixed in about 2 hours (a little longer in some areas), but overall, liveable in our opinion.

Hope that explains, but if you have other suggestions, we're always open and listening!
Alex
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14 years 8 months ago #14262 by 7of9
I am only proposing a safety switch. A system parameter, that you can introduce and if something bad like this happens again, you just flip a switch in your server's db and all the extensions in all the site's used, will be disabled, (in case the admis have used the parameter) and so the sites will not stop working. What happened yesterday was really bad. All the sites that were using fb extensions that where utilizing fb avatars, stopped working.
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