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Topic-icon error with System - JFBC System

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14 years 10 months ago #12325 by rimeis
hello .. i just installed jfcbconnect 2.3.5 .. but i got an error when i enable the System - JFBC System plugin ... my site stop viewing and give me a server error .. when i disable it .. the error disappeared ...
another thing ... this error appeared with all jfcbconnect versions ... pls healp
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14 years 9 months ago #12340 by alzander
Rimas,
There never was a JFBConnect v2.3.5. I'm not sure what you're using, but I'd make sure it came from us. With that said, can you tell us what the error is? That will help us to figure out a solution for your problem.

Finally, please post from the account you subscribed from. Priority support is for subscribers only.

Thanks,
Alex
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14 years 9 months ago #12608 by rimeis
i have the latest version .. and it works correctly with my localhost ... but it doesn't work in my sitr
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Support Specialist
14 years 9 months ago #12613 by alzander
We'll need a bit more information to proceed. When you say "the latest", do you mean JFBConnect 3.4.1? Also, what's the error? Can you post a link to the site with the problem so we can take a look?

Finally, again, please post from the account you subscribed from. Priority support is for subscribers only.

Thanks,
Alex
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14 years 7 months ago #14619 by fb_1542011702
Alex -

Getting the same issue when I installed this version: com_jfbconnect_j1.6_j1.7_v4.0.3.tar

When I enable the JFBCSystem plugin, it returns a server error and takes the site offline.

Here is the actual error message: HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

No link, as I am working on offline MAMP version prior to uploading.

Here are my system stats:

PHP Built On: Darwin mb.local 11.2.0 Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64 x86_64
Database Version: 5.5.9
Database Collation: utf8_general_ci
PHP Version: 5.2.17
Web Server: Apache
WebServer to PHP Interface: apache2handler
Joomla! Version: Joomla! 1.7.1 Stable [ Ember ] 26-Sep-2011 14:00 GMT
Joomla! Platform Version: Joomla Platform 11.2.0 Stable+Modified [ Omar ] 27-Jul-2011 00:00 GMT
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/535.1 (KHTML, like Gecko) Chrome/14.0.835.202 Safari/535.1

Additional info: Using K2 v2.5.0.

Thanks!
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14 years 7 months ago #14620 by fb_1542011702
Additional information: Content - JFBCContent system plugin is also causing the same error.
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Support Specialist
14 years 7 months ago #14621 by alzander
J Michael,
Can you do the following in the Global Configuration area:
Turn off "GZip compression"
Set "Error Reporting" to maximum.

Try to recreate the error. Hopefully, there will be an error message or something that will help us track down the cause.

Thanks,
Alex
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14 years 7 months ago #14622 by fb_1542011702
Here is the latest error message after doing what you suggested:

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 520 bytes) in /Applications/MAMP/htdocs/mmm/libraries/joomla/application/component/model.php on line 221
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Support Specialist
14 years 7 months ago #14626 by alzander
Ah. That explains it. That's simply stating that your server is configured to only allow 32 megs of memory per page load. While this is definitely sufficient for JFBConnect, depending on what else is going on on your site, it's possible that JFBConnect is just causing you to go overboard on memory usage.

There isn't anything we can do about this. JFBConnect is pretty optimized for memory usage and SQL queries. You'd need to either disable some extensions (components/plugins) that you aren't using, or increase Apache/PHP's allowed memory use to above 32M. Depending on your configuration, this can be as easy as adding the following line to your .htaccess file:
php_value memory_limit 64M

Hope that helps,
Alex
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14 years 7 months ago #14627 by fb_1542011702
Changed the memory limit to both 64mb and 128mb and was still receiving errors. Here are a couple new ones:

Strict Standards: Declaration of plgJFBCProfilesK2::jfbcProfilesOnRegister() should be compatible with that of JFBConnectProfileLibrary::jfbcProfilesOnRegister() in /Applications/MAMP/htdocs/mmm/plugins/jfbcprofiles/k2/k2.php on line 12

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 523800 bytes) in /Applications/MAMP/htdocs/mmm/components/com_jfbconnect/libraries/facebook.php on line 27

Hmm ... Could it have something to do with the fact that I am developing on my own server?
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