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Topic-icon Invite does not work

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15 years 1 week ago #10474 by fb_623501319
A wonderful product.
I have sent an invite to associates and they have not received the invite.
They sent me invites and likewise, i did not receive theirs.
Any help is appreciated.
Site is bit.ly/Oa4Fj
thanks
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Support Specialist
15 years 1 week ago #10479 by alzander
Replied by alzander on topic Invite does not work
Stephen,
I deleted your duplicate post in the other thread. Thanks for starting a new one since your issue was somewhat different.

When you send invites through Facebook, they show up in the users notification area on their Facebook page. They do not normally get an email about the invitation, if that's where you're looking for it. The only time an email is sent is if you manually enter an email address and that user does not already have a Facebook account. Otherwise, once the invitiation is sent, look for one of those red boxes in the upper right of the Facebook page or in the right-hand column, which is where the notifications used to come in, but I think this is not where they're are shown anymore.

Hope that helps,
Alex
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15 years 1 week ago #10484 by fb_623501319
Replied by fb_623501319 on topic Invite does not work
Alex,
thank you for your reply.
Actually, that is not our problem as we had checked the notifications on Facebook page rather than email responses.
We tried it various times with various email accounts.
I really do like this feature and hope we can somehow get it to work. Is there any more information you would like for us to provide to you?
Thank you,
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Support Specialist
15 years 1 week ago #10521 by alzander
Replied by alzander on topic Invite does not work
Stephen,
I just tried on your site, and the invite was properly sent to my notifications area in Facebook (see image below). However, the Invite module itself was cut-off on your site, so that may be part of the problem. Basically, our module creates an iFrame to Facebook and sets up the invitation window. Unfortunately, Facebook resizes this window as you select friends, click "Send Invites" and go through the process. On your site, after I selected a friend, the first window came up to confirm the sending of Invites. Then, another window came up to send invites by email. This window was taller than the module area you put JFBCInvite in, and the "Skip" button was missing at the bottom.

I still managed to hit the Skip button, knowing it was there, but that may be part of your issue. Unfortunately, there's not much we can do about this in the JFBCInvite module, because it seems like the slider thing isn't detecting the larger height. Can you try the Invite module on it's own page, just to make sure the invites are actually being sent? Then, if so, we can swing back around to try and help you getting the slider module working better.. however, that may require you contacting the developers of that module.

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Hope this helps get you going!
Alex
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