× Joomla Facebook Connect support forum

Topic-icon Facebook API Error: SSL connection timeout

Active Subscriptions:

None
Hello there, i got suddnly the error "Facebook API Error: SSL connection timeout" in backend overview:
I also have this msg :
WARNING: POSSIBLE MISCONFIGURATION
We suggest updating your Site URL to: terrachat.com.pt/
You can do this by visiting: Facebook Developers
Select your application -> Edit Settings -> Web Site.
You should configure the Site URL and Domain.

I did that but still get the same error

Is there any know issue in facebook side?

Thanks in advance
The topic has been locked.
Support Specialist
15 years 1 month ago #9357 by alzander
There's not a known issue that we know of. Have you changed any settings in your Facebook Application recently? Do you know if your hosting provider updated anything with your configuration? You can try disabling SSL verification in the Facebook API settings area of JFBConnect, but I honestly don't think that will fix the issue.

When we've heard of this issue in the past, it's usually a hosting problem where the provider can no longer reach api.facebook.com (or a few other hosts) which we need to be able to access. This can be due to an overzealous firewall, a mis-configured PHP or Apache installation, or numerous other things. If it continues, and you need help diagnosing it, you may want to try some of the thoughts in the thread below:
www.sourcecoast.com/forums/topic?id=1476&p=1#p5967

Hopefully, that can help you determine where the problem lays. Please keep us posted, and good luck!
The topic has been locked.