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Topic-icon Error on "Like" buttons in articles

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15 years 2 months ago #8911 by safesax77
The button appears to be fine, but then when it's clicked it says "Error" after it. The "Like" is not displayed on the users FB page, but the "Like" is posted on my site. Any ideas?

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15 years 2 months ago #8912 by safesax77
Correction...it is posting the "Like" to facebook. But the error message which is definitely there is a little daunting.

Question: When someone likes an article on my site, what is actually supposed to show on FB? Would there be a picture, or just the URL of the article?
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15 years 2 months ago #8916 by alzander
The Open Graph tags are what tell Facebook what you want to display. You can configure these tags for your whole site using the Open Graph tab in the Social Configuration area, and then override the tags on each page if you want a specific title, description, or image for just that page.

As for the error, there's a few reasons this may occur. Usually, it's when Facebook can't reach your page. This can be if you have registration required to view the article or other similar things that would prevent Facebook from seeing it.

You can use the Facebook Linter (also linked to on the Open Graph config page) to see what Facebook thinks your page looks like:
developers.facebook.com/tools/lint

If none of that helps, let us know the URL of your page and we'll try to look for something else that might be causing problems.
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15 years 2 months ago #8926 by safesax77
This helps very much...thank you! The page in question was restricted to members. Ugh...sorry to have bothered you with this. I appreciate your help, Alex.
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15 years 2 months ago #8935 by alzander
You can't 'bother' us! Thank you for being a subscriber!

Glad we got you setup, and if you run into anything else, just let us know!
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