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Topic-icon Deleted account is not able to login

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15 years 2 months ago #8441 by fb_774314609
I deleted an account from user map of jfbconnect and again tried to login with that account from frontend. And i am not able to login. It doesn't give any error. It loads facebook page for authentication but after that again page remains logged out.
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Support Specialist
15 years 2 months ago #8451 by alzander
Most likely, it's that the email address of the user you're trying to log in with exists in the user that was left behind from the usermap. If you're using Facebook User Only, or Full Joomla User with the 'hide email on registration' setting, then we have no way of getting an alternate email for the user. There are 2 options for this case:
1) Enable "Automatic mapping by email address" which, once the user authenticates through Facebook, they'll be automatically associated with the existing Joomla user
2) Make sure your template has the system messages tag so that you can see the error about not being able to save the user. This should be appearing in the case you describe, and if it's not, it's likely do to errors not being shown in your template.

Hope this helps, but if you have any questions, let us know!
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