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Topic-icon New FB Comments Changes by Facebook

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15 years 2 months ago #8404 by fb_10026134
I am getting a pop up "Sorry, a temporary error has occurred. Please try again."

"Database Down" heading, I just updated the new comments module the 3.1 but I hadn't tried to post anything in a while I know facebook made some changes/improvements like the Comment Moderation Tool is this a facebook problem or programming error? Is anyone else experiencing this
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15 years 2 months ago #8407 by alzander
I think it may just be you. We haven't heard of that issue, and the new comments features are enhancements to what's already there, and should not be incompatible with any previous implementations.

Can you post the page you're getting this error on so we can have a look? My guess is that there may be 2 extensions on your site trying to communicate with Facebook, and that's causing a conflict.. but that's only a guess. Another thing to test is our demo page to see if you have the same issue there.. we just tried, and didn't.. so if you do, it could be something with your computer or Facebook account:
sourcecoast.com/jfbconnect/demo/jfbc-social-modules

Let us know if you figure anything out, or post where we can see the problem, and we'll help you get to the bottom of it!
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15 years 2 months ago #8408 by fb_10026134
right i understand their enhancements, so now it should work with the moderator tool from facebook to see what comments are being posted on my site

developers.facebook.com/tools/comments


my site is www.delsolfurniture.com , I am using a facebook comment plugin for articles only that is not yours because I needed some type of moderator tool our site is retail and we need to be able to attend to any comments left and respond quickly, this one offered it with a joomla backend component that gives me all my comments on my site i guess if this comment moderator works I won't need this any longer

however the problem is not here I am using virtue mart so i used modules anywhere to load your facebook comments Module on my product description page templates, and that is the one that is giving me an error which makes no sense here is a direct link to a products page where i am getting the error

www.delsolfurniture.com/main/Sectionals.html


okay and the weird part is I just tried leaving one on your Demo page and i got the same error here is a screen shot, could it really be my account?
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15 years 2 months ago #8409 by fb_10026134
UPDATE: there was an error with something cached in my browser due to messing with the settings on the Comment Moderator Tool on Facebook and as soon as i did a hard refresh it let me post a comment with no error.... so everything is good however I can't get this comment moderator tool to work it doesnt pull my comments from my page


any insight on this? I know is fairly new
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Support Specialist
15 years 2 months ago #8417 by alzander
Yeah, we're still playing around with the moderator tool ourselves, and are having mixed results, unfortunately. We plan to include a link to in it in the 3.2 release, as well as a way to get notified about new comments (still in the works.. may change). That release is expected at the end of this month or early next, so hopefully things will smooth out by then.

Thanks for letting us know about your issue. We actually tried to post last night and got the same error on a site.. but it's working normally for us now too (no hard refresh was required). It's possible that Facebook's database was indeed down for comments, or something to that effect, and it's now passed.

Thanks for your report and feedback!
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