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Topic-icon New user redirect not working

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The redirects are not working as expected. I setup one for returning customers which works but im using a rocketheme template to force text color change via template controls which causes the colors to revert to the global template settings instead of the per page settings. Which is low priority.

The biggest priority is the new user is not being redirected to the welcome page I setup. The welcome page is on a menu item that is not in the main menu, it is hidden as a resource menu.

Would it just be better to hard code the urls? If so where do I adjust the three urls?

www.guysngals.net

Thanks for your help
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Support Specialist
15 years 2 months ago #8377 by alzander
You can hard-code it if you want (we'll gladly tell you how), but you shouldn't have to at all. There's a few things that can cause the new user redirection to not function properly. First, make sure you have it configured correctly:
* Set "Enable Returning User Redirection:" to Yes
* In the New User Redirection drop-down, select the location to go to. It's fine if it's in a menu that's not exposed to the user through a module. The menu item does need to be published though.

If that's configured right, you'll want to make sure that no other User or Authentication plugins are trying to redirect the user. We perform the redirection after all authentication and user plugins have been triggered, so if you already have another User plugin that will redirect the user, this will take precedence.

Finally, if that doesn't work, or narrow it down, can you tell us where the user is being redirected to? That may help figure out what's going on. And if none of that works, we'll tell you how to hard-code it. We'd rather prevent you from having to do that so that in the future when you upgrade, you won't run into the same issues.

Thanks!
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15 years 2 months ago #8381 by fb_100001229590578
Ahhhh......Thank you!, I forgot that I was using the group redirect plugin to redirect the admin to front end user admin. I removed the link for the registered and all works great! It also solved the first issue which was low priority. Thanks for reminding me about my redirect plugin!
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Support Specialist
15 years 2 months ago #8385 by alzander
No problem. We deal with a lot of support issues, and generally can narrow things down just through chats like this :) Glad it all works, and glad it wasn't a bug in our stuff..

Good luck, and let us know if you run into anything else!
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