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Topic-icon JFBConnect not showing up

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15 years 3 months ago #7910 by fb_1418087224
Facebook recently added a new feature called "Use Facebook as Page" where a FB page owner can use FB under their page name. When using this feature everything I do on FB shows up as my FB page name instead of my regular FB account.

However, while I am in this new mode of Facebook if I browse to my website (or any FB enabled site for that matter) all the JFBConnect items only show white space.

The only way you can see this happening (reproduce the problem) is by doing the following:

1. Log into Facebook and go up to the account menu.
2. Click on "Use Facebook as Page"
3. Click the Switch button next to one of your Facebook Pages.
4. Now browse to a website that has Facebook integrated. My site is www.downtowndumas.com
5. All Facebook items will show as white space.

Now switch back:
1. Go to the Account Menu in the upper right of Facebook
2. Click "Switch back to ..."
3. Now go back and view the website. All FB items show back up.

Any ideas how to make the FB items show up even if the user is using the "Use Facebook as Page" feature?

Thanks in advance for your help!
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Support Specialist
15 years 3 months ago #7917 by alzander
Replied by alzander on topic JFBConnect not showing up
There was another long post about this, linked below. The user there, said it all of a sudden began working for them, but maybe we misunderstood.
www.sourcecoast.com/forums/topic?id=1810

You explanation is a little more clear on what's happening though, and we'll likely have to investigate it further. We know this is a new feature, but (from our understanding), it shouldn't affect Facebook Connect pages. However, this is the 2nd report of possible problems, so we'll definitely look into it further and try to recreate on our own. We'll let you know what we find, but it may take a day or so.

If you happen to figure out anything else, definitely let us know!
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