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Topic-icon Jomsocial Activity Comments

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15 years 3 months ago #7739 by bobmeetin
Hi Alex, I'm sure you're busy enough without loyal customers egging you on, but if not consider this. And yes I know this request doesn't really fall under the JFBConnect umbrella.

As you probably know Jomsocial's activity stream is useful but is lacking in a few ingredients. It was built without the ability to add comments to postings. This reduces possible threaded dialogue. There is another 3rd party extension that supposedly fills this need but they are lacking in support, customer service for even incidental things that should be easily handled. In my case I have a licensed extension that I can't use. People don't mind so much that something is broken, even buggy, but they absolutely dread when support ends up in a black hole. I won't mention the name here but I'm sure some inductive reasoning will fill in the blanks.
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15 years 3 months ago #7859 by bobmeetin
Have you given this any thought? You know I won't go away silently into the night.
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15 years 3 months ago #7871 by alzander
Bob,
Right now, we're not actively seeking new extensions as we don't want to turn into just the type of company you mention. We focus heavily on JFBConnect and PayToUpgrade. We have some other paid extensions, but we intentionally keep those simple so that we don't 'drop the ball' with our bread and butter.

I do like the idea of comments on the activity stream, and can definitely see the value, but that would be a whole separate extension from anything we already have.

Hope that explanation makes sense. We'll likely be adding another developer later this year, and at that time, will be taking a look at our collective ideas for extensions and possibly working on something new.. or focusing more on what we have, if necessary.

Thanks for coming to us, definitely appreciate your compliments and feedback in general. Always feel free to post. Even if we take a few days to respond, it's not due to neglect :)
Alex
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15 years 3 months ago #7874 by bobmeetin
You mean you don't need another blushing feather in your cap? I can certainly understand where you're coming from. My client was bugging me about this today, actually asked me for both the email address and phone number for these other folks. :)

She may even be arranging flight plans as I write this.
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15 years 3 months ago #7879 by alzander
Yeeesh. Yeah, that's exactly the situation we don't want to be in. For $50 (price of JFBConnect), we don't feel we're overcharging for JFBConnect due to the features and support we offer, but we know the hesitance that some people have going into it simply because of being burned by 'other' developers. Subscriptions shouldn't just be a money maker.. there's 2 parties involved in the purchase, and we feel highly that we need to keep up our end of the bargain for the users that ask for help.

Anyways, best of luck with the other developers.

Also, your review on the JED was just approved yesterday. Thank you very much, we really do appreciate it! :)
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15 years 3 months ago #7881 by bobmeetin
You earned the review. I noticed that the review I posted on the other developer is languishing. Perhaps it was less flattering as I concurred with several others who discussed support or lack thereof. And I would have thought that reviews are a function of J.E.D. for approval, or am I just being my impatient self?

The trouble I foresee for you with JFBConnect is the advanced features. They provide incredible value but I suspect that 90% of your support time is focused on just a few of the advanced functions that dabblers like me discover. The only way to counter the effort is to provide superior documentation. Gotcha documentation A-Z.
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15 years 3 months ago #7882 by alzander
The JED generally approves positive reviews within about 7-10 days because they're easier. They can take up to about a month to approve negative ones. They've explained this in the past in that they want to do a cursory check of the review to see if it may be substantiated and not from a competitor solely trying to 'hurt' the extension.

As for JFBConnect, we understand where you're coming from. For about the first 8 months, we literally had no documentation. Obviously, the situation's improved since then, and the goal with 3.x is to create an easy to use API by 3rd party devs. Unfortunately, and against all coding standards, with 3.1 (and even the upcoming 3.2) we're changing a few functions in a way that will break backward compatibility. However, with 3.2, we're hoping the last of these 'breaking' changes will be done, and we're planning to actually produce a "Developer Guide" in addition to the "Configuration Guide" that will actually talk about some of our API's that we recommend using... as well as adding easier to use features for some of the specific things you've implemented or worked on... and the march continues on.

In all honesty though, we have a good deal of subscribers and (even on a bad day) have less than 20 posts (good days are less than 5). That's easily do-able with our size as long as we keep on top of it, which is obviously a large focus for us. In addition, we love talking to 'power users' like yourself simply because it gives us ideas on what features we should focus on. We of course don't want to force anyone to post though, and would love the answers to all be somewhere.. and we'll get there :)

Feedback and suggestions for improvement in JFBConnect or how we handle our subscribers are always welcome!
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