× Joomla Facebook Connect support forum

Topic-icon cb integration user not enabled - confirmed

Active Subscriptions:

None
13 years 3 months ago #7288 by fb_1513004636
thank you I do have that package and yet tried to install that back but nothing solved. i do believe it has never worked to me and i did not notice it cos i did not try to creare a fresh new user but only to sync currently existing user with a fb one!
that's the really first time i try to create a brand new user..

i don't know what to do but this explains to me why the few five users that ever signed up with facebook and where mapped did never join the website.. i know this my no-noticing may look silly but that's it. what can i do now? it's useless to me and i do want facebook users to be able to connect easily.
The topic has been locked.
Active Subscriptions:

None
13 years 3 months ago #7289 by fb_1513004636
maybe they have reenabled gzip after we tested it did not solve the situation. may i ask to disabled it forever?


UPDATE:i called my web hosting. they say on the server is everything setted on OFF about gzip and compression and they do not understand why you find out gzip compression is enabled.
they asked me where do you get thos info (SOLVED : they found the infos but said that nginx server has no parameters with gxip config enabled. everything is set to off)
thank you.
The topic has been locked.
Support Specialist
13 years 3 months ago #7308 by alzander
If you look at the response headers for a page, you can see that gzip is enabled. Simply put your URL in below, and you'll see the value of gzip for content-encoding:
web-sniffer.net/
There is a setting at the top which says "Accept Gzip", you must leave that enabled. That's a message sent from your browser to the server saying that you (the user) are capable of receiving GZip'ed content. The server then checks this setting, and if it's capable of GZip'ing the output, and then sends it encoded if both are true. Since it is being zipped, that means that something is zipping the contents.

Both the server are capable of zipping, and there are extensions in Joomla that can zip the contents (certain 'optimization' components/plugins can do this, as well as Joomla itself). I didn't see anything within Joomla that should be GZip'ing, which is why I believe it's your server.

Again, this may be a red-herring and not the cause, but everything I've read about the error you mention is that it's an encoding issue (which is what gzip does, it encodes the page a specific way). Gzip encoding can fail for multiple reasons. It expects a well formed HTML page (<html><head></head><body></body></html>), nothing to be sent before the response headers, and a few other things that are required. None of those seem like problems on your page, but unfortunately, this is the best solution I have to at least narrow down the problem.

Hopefully this helps you talk to your server provider and get a better answer. Please keep us posted as to what you find, and best of luck!
The topic has been locked.
Active Subscriptions:

None
13 years 3 months ago #7315 by fb_1513004636
sorry but, if i simply connect a preexisting user, the data import works properly.
if this would be a problem due to gzip the data import for a preexisting user shouldn't work either!
the thing does not work is the verify email sending wich seem to be requested even if i try to disable it so that that's no way to make brand new user automatically enabled nor to import new user's data from fb.

i do believe that's no connection with gzip compression.. i sent you my admin access did you test if you can notice anything strange or if you can set differently in backend..or if there's something i don't undestand... please do it.
thank you.
The topic has been locked.
Support Specialist
13 years 3 months ago #7346 by alzander
Serena,
I just logged into the admin area and checked all your settings again. Everything seemed correct, so I tried to register on the front end (multiple times, you may have gotten a few emails). After each try, I went to the Joomla User manager and deleted my account so I could re-register fresh.

After doing so the first time, I visited my profile and got the "Not activated" message that you mention above. I then went into the CB field manager and set all required fields to Not Required. I then tried to register again and my profile worked. My avatar was imported (and can be seen in the CB Admin User Manager), but you have it set to require approval of images, so my profile shows the "Image awaiting approval" default image.

I then went through and set the required check for each of the fields you had it set for before one by one, until registration failed again. Having the avatar marked as required turned out to be the cause. I've left this as not-required in your setup. Above you mentioned that you had tried with all fields set as not required, so I'm not sure what else has changed. That is the only change I've made.

Can you try registering again to see if things work as expected? We'll do investigation on our end as to why having the avatar set as required is causing issues, but until then, please leave that field as not-required. It's possibly causing problems because you also have moderation of images enabled, but I don't know right now.

At no time did we see the blank page you mentioned or the encoding error message. If you continue to see it, let us know and we'll try again to recreate it.

We'll let you know what we find, and please let us know how your testing goes.
The topic has been locked.
Active Subscriptions:

None
13 years 3 months ago #7352 by fb_1513004636
thank you very much! i must have made a mistake marking avatar as required. the blank page does not appear any more since i disabled sef advance for jfbconnection. anyway everything works now and i really thank you very very much for your support.
thumb up for you guy!
The topic has been locked.
Support Specialist
13 years 3 months ago #7354 by alzander
Serena,
We're very, very happy to hear it looks to be working. Please test, and let us know if you run into any issues. I'm sorry we went down the wrong investigation path, but happy to hear we found an easy solution to your problem.

I'm still unsure what was causing the ERR_CONTENT_DECODING_FAILED message, and I hope it's cleared up. Facebook Connect (not JFBConnect) has had it's own issues the last few days, so hopefully, the issue was related to their problem and it's cleared up now.

As always, if you run into problems, let us know, and we'll do everything we can to get you fixed up as quickly as possible!

Best of luck,
Alex
The topic has been locked.