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Topic-icon Friends pictures not showing

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15 years 5 months ago #6303 by sveltosss
Hi.

As of today, fanbox doesn't show the pictures of my site's friends.
www.betviews.com

Right column

The same problem in another site I have.
Finally please note that in another site where I use a different product (hadn't discovered jfbconnect yet), fanbox works without a problem.

Thanks.
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15 years 5 months ago #6337 by sveltosss
Any news???

Thank you.
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15 years 5 months ago #6343 by alzander
Sorry, we looked at your site yesterday and weren't able to come up with any reason why this is happening. We're investigating possible reasons now, but unfortunately, don't have much of a solution.

On the 'other' site, can you try (temporarily) using the Facebook FanPage ID from that page on a site that doesn't show images and see if the same thing happens? That will help us to diagnose if it's something with those Fanpages, or something with JFBConnect itself. We're not seeing this happen on other sites, but that doesn't mean it's not an issue with our component.

Thanks!
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15 years 5 months ago #6353 by sveltosss
Can you please explain better what test you want me to do? I didn't understand.

By the way, I'm using your module in another site as well with the same problem. Please note, that we are talking about a different facebook group for this site.

Right column

www.pokerpro.gr/
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15 years 5 months ago #6355 by dchristof
I have exactly the same problem in www.babyonline.gr

Could it have something to do with being a Greek site? I'm asking because sveltosss is also having the problem in a greek site. Please let me know also how this can be resolved.
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Support Specialist
15 years 5 months ago #6370 by alzander
Sorry for the delayed response.

Sveltoss, the suggestion I had was to take the Fanpage ID of the site you mentioned that worked and use it in the JFBConnect FanPage module to see if it doesn't work there. That way, we can determine if it's the fanpage itself, somehow, or JFBConnect.

I just did a test with the PokerPro fanpage, and I can get the avatars to show up:
sourcecoast.com/jfbconnect/demo/index.ph...nt&view=article&id=4
The only difference I see in our 2 configurations is that I have "Stream" set to Yes. If I turn it to No, the avatars dissappear as well. If you can try changing this setting to see what happens, we'd love to hear your results. Stream should not be required (I don't think) to see avatars, but we'll be investigating it further.

Thanks,
Alex
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15 years 5 months ago #6380 by sveltosss
Well,

enabling stream makes the photos appear again. However, I don't want stream to appear. So this is not a solution for me.

I used another module (not yours), entered the "problematic" group ids and their photos appeared just fine. So it's something with your module and not with my configuration. It has to be, as things changed overnight in two of my sites without me doing anything at all.

Thanks.
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15 years 5 months ago #6381 by dchristof
Same thing here. Enabling stream makes the photos appear (BUT nothing appears as stream) but when disabling it photos disappear.

I also tried with another page ID and the problem persists.
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Support Specialist
15 years 5 months ago #6388 by alzander
Thank you for reporting your results. Looks like Facebook tweaked how the FanBox work a little. No longer can you specify how many connections (avatars) actually show, but have to specifically state that avatars should show.

We'll be putting out an update soon, and will post back here when its ready. Thanks again for the feedback, and we'll get you fixed up soon!
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15 years 5 months ago #6396 by sveltosss
Thanks.

Are you sure we cannot specify how many avatars to show? The other module I'm using works like that just fine.
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