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Topic-icon Where is the new Like/Dislike feature?

Support Specialist
15 years 5 months ago #6215 by alzander
Wow, that's pretty strange. The {} tag is being inserted at the very top of your page (above the <html> tag and everything). We haven't seen this before, and are unsure why that's happening.

We'll do some testing to see if we can recreate the issue on our end. If you're comfortable with it, can you Private Message us a super admin login for your site? That will help us to test some things out on your site to see where the difference comes in. You can do so by using the arrow under my name to the left and click the mail icon.
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Support Specialist
15 years 5 months ago #6216 by alzander
Hmm.. When I disable the JFBCContent plugin, which is supposed to be inserting the Like and Comment, the Like button still appears at the top of the article. Do you know what's inserting this up there? I don't see the Like module enabled and if the Content plugin isn't enabled, it shouldn't be automatically inserted. Are you doing it manually somewhere, like in the template?

Trying to figure it out. Again, strange, but we'll help you get to the bottom of it.

Thanks!
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15 years 5 months ago #6217 by SteffenSchrimpf
Its the cache, when you clear the cache after disable the Contentplugin its gone...
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Support Specialist
15 years 5 months ago #6218 by alzander
Wooops. Thanks. Dumb of me to ask.

Will keep investigating and let you know what I find. The caching bit helps as it may be part of the problem.. we'll see.
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15 years 5 months ago #6277 by SteffenSchrimpf
Are you still working on my subject here? Is help in sight?

Thanks.
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Support Specialist
15 years 5 months ago #6281 by alzander
Steffen,
Apologies for the delay. We tried to recreate the problem on our development servers (to avoid too many changes on your site), but were unable too. Then, I was travelling for 2 days, which limited my support abilities.

I just got into your site to test some things, and it's very strange what's happening. Basically, if we set the Content plugin to show the like button at the top of the article, it inserts it into the top of the article, but also right before the <html> tag at the top of the page. If we set it to the bottom of an article, it sets it correctly at the bottom of an article as well as after the closing </html> tag at the very bottom of the page.

We've never seen this before, and again, can't recreate it. It's like there's another plugin installed that's firing our content plugin and using the text of the whole page in addition to it firing normally and just sending us the article contents. Does this make any sense to you, or help hint at something you may have configured to do something out of the ordinary with articles?

If you don't, then the next steps would be to actually do full debugging on your site. If you have a development site to work with, that's obviously best. For a few minutes, we may need to 'break' the page to print out specific statements and determine what's going wrong. Let us know if this is ok, or where the best to do this debugging would be.

Sorry for the troubles. We'll get you fixed up soon.
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