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Topic-icon Error during install

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15 years 9 months ago - 15 years 9 months ago #4431 by fb_681968341
Hi, I have just purchased jfbconnect when I try to install the component I get an error:

Warning: fopen(/home/user/public_html/tmp/com_jfbconnect_j1.5_v3.0RC2.tar.gz) [function.fopen]: failed to open stream: No such file or directory in /home/user/public_html/libraries/joomla/filesystem/file.php on line 240.

What is odd I tried installing it on another development site and the install went without a hitch. What could be preventing me from installing it on the actual site I want it installed?

- Joe
Last edit: 15 years 9 months ago by fb_681968341.
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15 years 9 months ago #4438 by alzander
Replied by alzander on topic Error during install
My best guess is that you have a permissions issue when uploading the file. The installer puts it in that temp directory, and then tries to unzip it. If you don't have the permissions for Apache setup correctly on your site, then it may not be written properly to that /tmp directory.

To fix temporarily, I'd recommend unzipping it locally and FTP'ing it to the /tmp directory in your Joomla install. Then, you can use the "Install Directory" option instead of upload and install.

To see if my guess is correct, try going to "Help->System Info" and then clicking the "Directory Permissions" tab. Everything in there should be green and 'writeable'. If not, you'll need to fix those issues on your server.

Let us know if this helps or at least if it helps narrow down the issue.
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15 years 9 months ago #4450 by fb_681968341
Replied by fb_681968341 on topic Error during install
I went ahead reinstalled Joomla. The Install went through successfully this time. But that is good to know about the /tmp ("Install Directory") option in case I ran into a similar problem. Thanks.
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15 years 9 months ago #4461 by alzander
Replied by alzander on topic Error during install
Glad to hear you got it worked out. Let us know if there's any other help we can provide!
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