Topic-icon Stuck trying to change password

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9 years 7 months ago #23217 by patvb
I installed this plugin in a Joomla 1.5 site. I set up a test user who had never logged in before. When I logged in as that test user for the first time, I was directed to the Edit Your Details page with the message "You must update your password before continuing to use the site." I entered a new password, and then tried to save the changes. When I clicked on the Save button, the title for the email field turned red. I am unable to go anywhere because this apparently didn't save the new password.

I found where another post suggested moving the plugin up in the order, and I did that, and in fact moved it to the first position. This did not make a difference. I am still unable to save the new password, and I am unable to go anywhere else in the site, and I am not even able to log out of the site.

See screen attachment image:
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Any suggestions?

Thanks in advance for any help.

Pat
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Support Specialist
9 years 7 months ago #23259 by alzander
Pat,
The issue isn't likely from the Force Password Change plugin, but from the email you're using. The # sign is not valid in email addresses, and Joomla uses a Javascript validation on that page to check for invalid characters. In the admin area of Joomla, you can add whatever you want (you're the admin!). On the front-end though, Joomla checks for non-valid things automatically.

I think if you remove the # sign from the email address, it will work for you as expected.

Hope that helps!
Alex
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9 years 7 months ago #23269 by patvb
Thanks again, Alex. It never occurred to me the pound symbol was causing this issue. I'll give it a shot tomorrow, and let you know if I'm still having problems.

Pat
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Support Specialist
9 years 7 months ago #23292 by alzander
Hope that's all it is! Please let us know if that works. If not, it may actually be a bug, and we'll gladly do what we can to fix it.

Finally, after you've got Force Password Change up and running, please consider leaving a rating and review for it on the Joomla Extension Directory. Good reviews definitely help us to continue developing some of our free extensions and let us know which ones to focus on as well.
extensions.joomla.org/extensions/access-...ion-management/10413

Thanks,
Alex
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9 years 7 months ago #23295 by patvb
Hi, Alex.

I deleted the old user with the "#" symbol in the email, added a new one, and everything worked perfectly. Now I understand why the email address label turned red. It didn't "approve" of the address! One more lesson learned.

Thank you for your support, especially since it is a free extension. I have left a review at Joomla! Much appreciated!!!

Pat
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Support Specialist
9 years 7 months ago #23316 by alzander
Fantastic! Glad to hear it was a silly mistake. We like those kind of problems :)

Best of luck to you and your site, and thank you for your review!

Thanks,
Alex
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