Login button is not functional

turaba
Offline

Active Subscriptions:

None

7 years 4 months ago - 7 years 4 months ago #60390 by turaba

Login button is not functional was created by turaba

Hello,

I am using ScLogin Release v7.1.0 and JFBConnect v7.1 on my website. I use Modal features of ScLogin. After entering ID and pasword clicking on "Login" button does not do anything and user cannot login to website.

I checked around the forum here. You advised following

"Some templates have an option for "Disable component output" that can be either on just the home page, on a specific template style, or possibly even a plugin (though I doubt it). I'd go through your template and style settings and check for a setting with a name like the above. "

I use jreview template I cannot locate any "Frontpage" or "component output" there. I checked my "Home" menu it is pointing "Featured" articles. There is one "featured article".

Please let me know if you any suggestion to resolve it.

Last edit: 7 years 4 months ago by turaba.

The topic has been locked.

mel
Offline

Support Specialist

7 years 4 months ago #60393 by mel

Replied by mel on topic Login button is not functional

There are two errors on the console:

1. Uncaught Error: ReCAPTCHA placeholder element must be empty(…)
This is on page load, but is not coming from SCLogin.

2. "jquery.min.js:4 POST www.ookulmu.com/modules/mod_sclogin/ajax/otpcheck.php 404"
On login button press, this error occurs. Make sure that this file exists and is accessible through any htaccess or firewalls configured for your site. The only time this file is used is for 2-factor authentication, so you can try disabling that to see if the behavior improves.

-Melissa

The topic has been locked.

turaba
Offline

Active Subscriptions:

None

7 years 4 months ago - 7 years 4 months ago #60395 by turaba

Replied by turaba on topic Login button is not functional

Dear Melissa,

Disabling "2-factor authentication" of Google (plugin) fixed the issue. "Login" works normally now.

However, I want to understand two issues you mention in your message:
1. Uncaught Error: ReCAPTCHA placeholder element must be empty(…)
How to check this if it is corrected. Through the console of "Developers tools" I checked I cannot see any error. Could you check it again on your side?

2. "jquery.min.js:4 POST www.ookulmu.com/modules/mod_sclo … pcheck.php 404"
even though "2-factor authentication" is removed still I got this error even httacces has the following.

"RewriteRule ^modules\/mod_sclogin\/ajax\/otpcheck\.php/ - [L]"

What do you recommend?

Thanks for the support.

Last edit: 7 years 4 months ago by turaba.

The topic has been locked.

alzander
Offline

Support Specialist

7 years 4 months ago #60403 by alzander

Replied by alzander on topic Login button is not functional

1) I do not see this error message in the Developer Tools console either. It looks to be fixed.
2) Can you check that the /modules/mod_sclogin/ajax/otpcheck.php file actually exists? Beyond that, your htaccess rule could be superceded by some other rule higher up, so what you have there may not be called.

Let us know if that file is there and we can help investigate other possible causes, but I'm a bit stumped as to why that file can't be accessed with what you're saying.

Thanks,
Alex

The topic has been locked.

Start
Prev
1
Next
End

SourceCoast Login

Login button is not functional