Topic-icon JFBConnect does not function

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10 years 7 months ago #36004 by franklau
Dear Support,

I just bought JFBConnect and have installed it in my web site, but I found it does not function, please help.

My website: ebuysell.hk

Rgds
Frank
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10 years 7 months ago #36005 by alzander
Frank,
The issue is that the logging in popup message is failing to display. The reason is because the jQuery library is being included multiple times on the page, and the multiple inclusions are conflicting and preventing that popup from displaying. jQuery is being loaded in the following ways:
* /components/com_adsmanager/js/jquery-1.8.0.min.js
* /modules/mod_adsmanager_ajaxsearch/js/jquery-1.7.2.min.js
* /media/jui/js/jquery.min.js (this is the default Joomla jQuery which all extensions should be using, instead of loading their own)

I'd recommend disabling the other inclusions of jQuery if possible. If you can't do that, the next quick fix is to disable the "Show 'logging in' popup" setting in JFBConnect. That should fix this issue, but you could run into others later as well. Loading jQuery 3 times will also result in slower load times, which is never a good thing, so loading it only once should solve some conflicts and speed your page up.

I hope that helps,
Alex
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10 years 7 months ago - 10 years 7 months ago #36040 by franklau
Thanks for your help, it can work now, but it seems that members still need to fill in a lot of fields before login (please see attached picture), can I assign JFBConnect to fill in all these fields automatically?
Last edit: 10 years 7 months ago by franklau.
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10 years 7 months ago #36055 by alzander
Frank,
Those fields can be filled by JFBConnect. Please go to the Configuration -> User area and configure things how you want them to work. There are settings to show or hide the username, email and password fields.

In general, if the email field is blank, it means that another user was already in Joomla with that same email address. That user should try to login using the left-hand form. Alternatively, you can enable the "Automatically Link Users by Email : " setting to bypass that form altogether in that case.

Finally, the "Automatic registration" setting will bypass that form altogether and directly create the user, if that's what you're interested in.

I hope that helps explain,
Alex
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10 years 7 months ago #36119 by franklau
Dear Alex,

Thanks for all your help, you are really really a nice guy and in fact the best support I have ever met!

Rgds
Frank
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10 years 7 months ago - 10 years 7 months ago #36121 by franklau
Sorry Alex, I just find one more error message when I login in via JFBConnect as follow:

Fatal error: Call to a member function get() on a non-object in /var/www/vhosts/anti-pd.com/ebuysell/components/com_jfbconnect/controllers/login.php on line 107

This error appear when I press the link : www.ebuysell.hk/index.php/hk/?option=com...D0w&cb=1377932042703

The settings when this error happened are shown in the attached pics.

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Can it be solved?
Last edit: 10 years 7 months ago by franklau.
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Support Specialist
10 years 7 months ago #36123 by alzander
Frank,
We just released JFBConnect v5.1.1 yesterday which has a few bug-fixes for some issues users were experiencing. One of which should fix that error in general, or at the least show your site with a standard Joomla warning/error message as to what happened.

Please upgrade and let me know what happens when you try to login.

Thanks,
Alex
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Support Specialist
10 years 7 months ago #36124 by alzander
Oh yeah, and thanks for the compliments on our support! We try very hard to make high-quality extensions and provide the support needed for them. Glad to hear you're happy.

When we're through with the issue above, we hope you'll consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It certainly isn't required, but is very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks,
Alex
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