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Topic-icon JFBConnect is not updating Facebook timeline

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10 years 9 months ago - 10 years 9 months ago #34437 by sulkazi
Hello,

I am new to this component yet I am very excited about the possibilities when I can get it working. Currently though, everything appears to be setup properly within JFBConnect.

Joomla site:
Joomla v3.1.1, Jomsocial 3.0RC1, Easyblog (latest version), EasyDiscuss (latest version), Zoo, Yootheme Nano3 Template with Warp 7 framework
RapidSSL on our base domain healthylivingct.com

Steps taken:
In the FB application I setup a default Object "article" and action type "read". This is located under the applications Open Graph Menu sub menu "Types" ( I did not add any stories or collections)

Autotune has no red flags and all options are green.
All tests and checks come up as passed
All plugins are showing current and checked green.
Facebook login and registration is working as intended
I setup a read action in the open graph settings area within JFBConnect
When a user reads an easyblog post I see the popup that an activity has been added to Facebook. All front end logs and options are showing up to the user as it should.
The activity log shows the action from the JFBConnect backend with no error.
I go to the test user facebook page as well as testing on the application admin account and no post was made to the facebook timeline.

Anyone have any ideas as to what may be happening? I've spent quite a bit of time over the last two days trying to get this to work and I am now pulling out my hair.

Best regards,
Scotty
Last edit: 10 years 9 months ago by sulkazi.
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Support Specialist
10 years 9 months ago #34439 by alzander
Scotty,
In Facebook, click the "Activity Log" button in the bottom right corner of your cover photo. That's where all activity is sent. From there, the default is for Facebook determines where it is decide where that action is displayed: The Timeline, ticker, news feed, and/or other channels. There is a little white circle on the right of each action where you can choose to force the action to display on the Timeline, leave it at the default (for Facebook to choose), or to never display on the Timeline.

Before your action is approved, it will never display on the Timeline when in the default state because unapproved actions can't be seen by other users. Once approved, it may show in the Timeline. However, read (or other automatic actions such as watch or listen) are less likely than they used to be to show up on a Timeline because they can be very frequent and are 'low value' type actions. They're still good to have, but don't expect every action to post prominently on your user's Timeline. We're working on enhanced action sharing options for the upcoming 5.1 release.

I hope that all helps get you going, but if you have any questions, just let me know.

Thanks,
Alex
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10 years 9 months ago - 10 years 9 months ago #34446 by sulkazi
Well do I feel like an idiot or what... so it is working as intended... I assume when the site reaches critical mass data will probably be weighted better and have a higher probability of showing up. I'm coming late to the game with my focus on this social media crap. I appreciate you spending the time to answer me. You guys are top shelf.

Scotty
Last edit: 10 years 9 months ago by sulkazi.
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Support Specialist
10 years 9 months ago #34450 by alzander
Glad to hear it's been working all along. We're working on revamping the Open Graph implementation documentation, as well as creating some more videos, to bring them up to speed with recent Facebook changes as well as answering some more common questions that user's run into.

I assume when the site reaches critical mass data will probably be weighted better and have a higher probability of showing up

It's not as much of a critical mass (you don't need thousands of users or something), it's more a history of good behavior. If a few dozen read actions are posted to user's Activity Logs/Timeline and they aren't deleted often (or especially not marked as spam), that increases the weight to those and future actions. So, the more relevant postings made, the higher quality overall your app looks in the eyes of Facebook.

Again, the next release will have improved Open Graph Action sharing options, which should help increase their quality overall. If you haven't already seen our v5.0.1 blog post, which has a quick roadmap for v5.1 features at the bottom, I'd recommend looking at it:
www.sourcecoast.com/blog/jfbconnect-v5-0-1-released

As always, if you have any feedback on new features, improvements, or general comments or suggestions, just let us know.

Thanks,
Alex
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  7. JFBConnect is not updating Facebook timeline
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