Topic-icon Facebook Application Configuration

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3 years 10 months ago #66438 by ioacha
Hello

On Facebook Application Configuration on Autotune I click save customs or save recommended but nothing changes. Why?
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3 years 10 months ago #66441 by alzander
Are the values updating at all? Are the values on the right side of each field (our recommendations) showing in green or red? Is there any error message on the screen?

In general, usually there is an error message when values can't be saved. Facebook can dis-allow setting of values if all the steps in our configuration guide haven't been followed, especially setting the "Allow API Access to App Settings".

Beyond that, I don't have any immediate reasons as we haven't heard of this issue. If you're under time constraints, you can go to the Facebook Developer Area and copy the settings from Autotune into your application directly and save there. Not as easy, but you'll still be using the recommended settings from Autotune.

I hope that helps,
Alex
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3 years 10 months ago #66444 by ioacha
This is a screenshot of my backend
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3 years 10 months ago #66449 by alzander
The 'Namespace' setting must be created by you. JFBConnect can't make one for you. That can be any value, like 'parapolitica' or whatever you want it to be. It just has to be unique on Facebook. Using your domain name is a good suggestion.

Other settings that are red may be similar in that they are settings JFBConnect is recommending you put something there for, but we can't generate a value on our own.

I hope that helps explain, but if you need anything else, please let us know.

Thanks,
Alex
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