Topic-icon Users logging in issue

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3 years 10 months ago #66423 by [email protected]
gofishcity.com is the site and JFB login button appears at the bottom after 10 seconds. I turned on debug. I've tried to disable other login components. Don't know if it's the Paid Membership Manager component but I was the only one registered on that and none of the other admin accounts were. Those accounts kept turning off user enabled (disabling the user) but mine didn't until I removed myself from the Paid Membership Manager and it did the same as the others. I tried adding it back and still disables me in the joomla user section. I'm using JFB connect in the module to login. When it fails, I get redirected to a joomla login with an error that I'm not logged in. When I try at that point, it's obvious that my account is disabled again. Something between JFB Connect and Paid Membership Manager is causing this issue but I can't figure it out. Tried turning off the systems one by one and it doesn't change the results. Maybe you can figure out the debug issues?
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Support Specialist
3 years 10 months ago #66425 by alzander
Replied by alzander on topic Users logging in issue
I'm sorry to hear you're running into troubles. I'm trying to understand your message above.. let me see if I can restate it properly:
* You have Paid Membership Pro on your site
* When you login with JFBConnect, the user is disabled in the admin area
* The user is disabled whether they already had an account or if they're creating a new one

That sound about right?

If so, can you double check that you have "Skip Joomla Activation" enabled in JFBConnect and/or disable activation altogether in the User Management area of Joomla. Beyond that, if you disable Paid Membership Pro, does the issue go away? It sounds like you're on the right track for disabling different features to see when things work. That's what we'd recommend as well to understand where the conflict is, which will help us narrow down and resolve things quicker as well.

You mention that the Facebook login button should show on your site, but I'm not seeing it. Even if it did though, there's only so much I can see from the front-end if the user gets automatically disabled.

Let us know if the above is correct and if you are able to locate a conflicting extension or setting that may be disabling the user and we'll gladly help get you going however we can.

Thanks,
Alex
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