New Installation

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4 years 6 months ago #65751 by [email protected]

New Installation was created by [email protected]

After a new install I'm getting the following:

Error
Your Subscriber ID was not associated with an active JFBConnect subscription.

I'm using the ID from the site. Am I missing a step somewhere?

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alzander
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4 years 6 months ago #65752 by alzander

Replied by alzander on topic New Installation

Please make sure you're using the correct Subscriber ID. You can find it by going to the My Account -> My Profile area in the top right. Your Subscriber ID is a 32-character string of characters and numbers.

I hope that helps get you going, but if not, let us know and we'll gladly help investigate further.

Thanks,
Alex

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