Topic-icon The selected user has not granted the 'manage_pages' permission

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The selected user has not granted the 'manage_pages' permission. Please have them login on the front-end of the site and accept the correct permission. If you have not gone through the app review process for these permissions, ensure your Facebook Application is in development mode.

After login on the front-end there is nothing for permission
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Support Specialist
First, after you see that message in the Channels area, please make sure you save the channel in the backend before attempting to login on the front-end. Sometimes this step is missed and JFBConnect wouldn't know to prompt for that scope.

A couple of questions:
- Is the user that you're trying to add as the Channel Owner an administrator of your Facebook Page?
- Is your app in development mode?
- If your app is live, have you gone through the App Review process for manage_pages yet?

Let us know the above and we'll go from there to narrow down the cause.
-Melissa
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A couple of questions:
- Is the user that you're trying to add as the Channel Owner an administrator of your Facebook Page? Yes
- Is your app in development mode? No
- If your app is live, have you gone through the App Review process for manage_pages yet? No, where is this? We've followed your instructions.
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Support Specialist
The App Review process is required by Facebook to use some specific permissions and features on your site. The review process can be started from the Facebook Developer Area by clicking into your app and going to the App Review -> Requests tab.

The process of App Review is explained on the page itself, but we also have an overview that you can view in our blog post, Facebook App Review Explained . Basically, you need to explain to Facebook how you want to use the manage_pages permission on your site. The answer and what you need to explain is:
We are using the manage_pages permission to post content from our site to our Facebook Page. We are not asking visitors to our site for this permission. It will only be requested of administrators of our Facebook app.

Supporting pictures and other information you provide will help get it approved.

I hope that helps,
Alex
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Facebook want a screencast for the review ... how to capture a screencast of this app? There is nothing to capture??? I cant capture how your componen will auto post virtuemart products to our facebook page.
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no answer? no solution? so we can't use your extension and should be use your money back guarantee.
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Support Specialist
For the screencast, you can take a video with your phone of how you will be posting the content to your site. JFBConnect doesn't support automatically posting new products from Virtuemart, but you would be able to use the "Create Post" button from our 'social toolbar' on the front-end of your site.

So, a good video would be of you:
* Authenticating with Facebook on the front-end of your site
* Noting that the social toolbar only shows to administrators on the site, such as yourself
* Going to a product page
* Clicking the "Create Post" button

That's all that's needed and it can be a 20-30s video without any editing.

I hope that helps, but if you need anything else, just let me know.

Thanks,
Alex
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OK, then we need the money back guarantee, because automatically posting of VitueMart products was the only reason for the purchase
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Support Specialist
Your refund has been processed. Please allow a few business days for the transaction to complete. Thank you for trying JFBConnect and good luck with your site.

-Melissa
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