Topic-icon Facebook API Error: (#100)

Active Subscriptions:

None
5 years 1 month ago #65136 by petgal
Good day,
I recently did an autotune and got this message.
QUOTE:
Facebook API Error: (#100) You can't update the app while it is in submission for review.
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key
UNQUOTE

On facebook I followed the notifications I had in the developer section and it seems there is some upgrading that I need to do, but it's not clear to me what or how? see

www.screencast.com/t/6MG33hX9hAT

Can you point me to the documentation where this is explained or let me know how to address this? Thanks for your time.

Peter
The topic has been locked.
Support Specialist
5 years 1 month ago #65139 by alzander
Replied by alzander on topic Facebook API Error: (#100)
Peter,
I'm sorry for the delayed response. JFBConnect makes most calls with the newer Graph API 3.0 version, released in May of last year and currently has no sunset date.

We do still include an older version in the Javascript code (v2.8) intentionally as that enables some other features on the front-end. v2.8 shouldn't cause any issues for functionality like authentication.

Regarding the review, we can't do anything about that. Facebook may automatically submit your app for review. If they aren't allowing ou to edit or update settings while in Review, we can't do anything about that. All we can recommend is waiting for the Review process to finish.

I hope that helps, but if you are running into any functional issues, definitely let us know.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
5 years 1 month ago #65145 by petgal
Replied by petgal on topic Facebook API Error: (#100)
Hi Alex
I just recived a discount coupon to renew my subscription, but didn't because I couldn't believe how long it was taking to get a response. I hope whatever kept you distracted is sorted now.

My main question is still unanswered though. If you look at the screencast you'll see "items to fix." I was looking for help to fix them as they are what prevent me from submitting the app for review.

Can you assist?
The topic has been locked.
Active Subscriptions:

None
5 years 1 month ago #65148 by petgal
Replied by petgal on topic Facebook API Error: (#100)
By the way Alex. I don't mean to be rude. I've always found you very professional, and can only imagine you were dealing with something quite serious. I hope everyone is in good health.
The topic has been locked.
Support Specialist
5 years 1 month ago #65152 by alzander
Replied by alzander on topic Facebook API Error: (#100)
Peter,
I'm sorry you feel it took excessively long to get back to you. Your post was from Friday evening (our time) and we got back Monday morning. Normally, we do respond to posts during the weekend, but we do also take time with our families unless something seems extremely urgent (ie, a site that isn't working at all). Your issue didn't seem to raise to that level, and I'm still not thinking it's critical, though we certainly want to help get you going.

As to the issues in that message, you don't have to do anything:
* For the first group, our calls to those endpoints already use v3.0 and those calls already use the appsecret_proof key in the request as required.
* For the 2nd group, we never make a call to {user-id}/conversations, so it will not affect JFBConnect functionality.

JFBConnect is always working to stay on top of these issues. For reference, any new app created 'today' must make calls using Graph API v3.2. That means JFBConnect must always be compliant with the latest versions of the Graph API. We do use older calls sometimes for apps that support them, but you shouldn't ever have to worry about compatibility if you are using the latest version of JFBConnect.

I hope that helps ease your concerns,
Alex
The topic has been locked.
Active Subscriptions:

None
5 years 1 month ago #65153 by petgal
Replied by petgal on topic Facebook API Error: (#100)
Hi Alex,
The issue for me was that I had private messaged you on Feb 14 as I had done several times in the past, and heard nothing back. See www.screencast.com/t/nTiyMgKcRd7
Because I heard nothing and I could find no way to respond to my own message is why I created the post. By that time I was already getting concerned so perhaps I was a bit oversensitive to the response time to the forum post, but I was really responding to my original request for help on Feb 14.

If I understand you correctly i should just ignore of all these requests from Facebook to make certain changes and just submit the app for approval? I get that JFBconnect works as I test it and it works, but autotune fails because the app is not approved by Facebook and Facebook is pointing me to all of these items to fix. I would like to get this working so that it works with autotune.

Thanks
The topic has been locked.
Support Specialist
5 years 1 month ago #65155 by alzander
Replied by alzander on topic Facebook API Error: (#100)
Can you tell me where you're seeing those requests in the Facebook Developer area for how to update your app? I've gone through multiple apps we own and can't find a screen like that. I'm trying to understand how that's preventing updating the app as we're able to update other apps that are in review as well, so something is strange about yours. Is there anything specific you're trying to update or any functional issues you're having? That would be helpful to know as well.

Bottom line though, yes, there's not much you can or should do. When 2.8 becomes obsolete, Facebook will automatically upgrade any calls JFBConnect is making to v2.9, which JFBConnect fully supports as well.

A future release of JFBConnect will likely bump our Javascript inclusion version to 3.0, but we're not doing that yet as it isn't necessary.

Thanks,
Alex
The topic has been locked.
Support Specialist
5 years 1 month ago #65156 by alzander
Replied by alzander on topic Facebook API Error: (#100)
Right after I sent this, I found the API Upgrade Tool page. Looking at it, the advice above remains. One thing you can check is switching the "Upgrade From" field to 2.10, which is what all the API calls you're making show as, and see what messages show up then. I'm assuming it will be less than are there now, and even then, they won't be relevant to JFBConnect's calls.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
5 years 1 month ago #65159 by petgal
Replied by petgal on topic Facebook API Error: (#100)
Hi Alex.
I can no longer get to
www.screencast.com/t/6MG33hX9hAT

Now I get this:
www.screencast.com/t/RurD9qy679I

The app does seem to be working on the site, it's just autotune doesn't complete because the App isn't approved by Facebook.

I will do nothing.
The topic has been locked.
Support Specialist
5 years 1 month ago #65162 by alzander
Replied by alzander on topic Facebook API Error: (#100)
Yup, Facebook will auto-submit your app for review if you don't. That's normal.

I'd let it play out unless you need to make any changes for some reason, in which case you'd need to contact Facebook.

Alex
The topic has been locked.