Topic-icon Facebook Social Stream Not Showing

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5 years 6 months ago #64659 by Clarenceljw
Hi Guys & Girls,

My Facebook Social Stream is not showing up. However, Twitter is working. See attached.

Can you please help me get it working again?

Thank you.
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Support Specialist
5 years 6 months ago #64660 by alzander
In the admin area, can you see the stream in the JFBConnect -> Channels area? If you can, then that would indicate something is preventing it from displaying properly on the front.

If you don't see the stream when editing your channel in the backend, then there's some reason JFBConnect can't fetch the stream from Facebook. Usually, in that case, there should be an error message describing the issue fetching the stream. If you see an error and are unsure how to solve it, please let us know what that is.

Thanks,
Alex
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5 years 6 months ago #64663 by Clarenceljw
Hi Alex,

It is resolved. Just needed re-authorisation.

Cheers.
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Support Specialist
5 years 6 months ago #64665 by alzander
Awesome! I'm glad to hear you got it going. If you need anything else, just let us know.

Thanks,
Alex
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