Topic-icon SMTP Error! Could not authenticate

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5 years 11 months ago - 5 years 11 months ago #63908 by tmt2016
Logged in via Facebook account for the first time on the website. The FB profile was successfully connected as you can see from the attached screenshot, however, it also gave and Error message: SMTP Error! Could not authenticate. The test was performed on a Mobile devise if that really matters. Can you advice of the error message reason?
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Last edit: 5 years 11 months ago by tmt2016.
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5 years 11 months ago #63910 by mel
That message will occur when sending emails fails. It is usually if the server is not set up correctly to send emails. JFBConnect attempts to send the email on new user registration (like when you just logged in with your social credentials). If you register via the standard Joomla registration form, I'd expect you to receive the same errors when you register.

You can
1) Check your Global Configuration settings for email configuration.
2) Check your email notification settings a) in Joomla backend > Users > Manage > Options button with 'New User Account Activation' and 'Send Mail to Administrators' and b) JFBConnect backend > Configuration > General > 'Send New User Email' setting.
3) Attempt a registration with a normal Joomla user account to see if the same behavior exists.

Try those and let us know if you can't narrow down the problem.
-Melissa
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