Topic-icon remember login not working in login module

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Hi

I am using the JFB login module, and enable "remember" login setting. but even I click "remember" during login, next time I still need to input login info again.
goo.gl/xlTK78
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Support Specialist
7 years 1 week ago #61442 by mel
Have you enabled the "System - Remember Me" plugin?
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7 years 1 week ago - 7 years 1 week ago #61460 by partyvervoernl
+1 same problem in our site. Plugin remember me Joomla enabled and also enabled in login module
Last edit: 7 years 1 week ago by partyvervoernl.
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Support Specialist
7 years 1 week ago #61463 by mel
Can you check the plugin that I mentioned too? Can you also verify whether the "Remember Me" setting works in the standard Joomla login module?

-Melissa
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7 years 1 week ago #61498 by skyfranky
yes, both "remember me" and "cookie" plugins are enabled already.
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Support Specialist
7 years 6 days ago #61503 by alzander
The Remember Me button only works when logging in with Joomla credentials using a username and password. If you're trying to login with a social network, the Remember Me button will not affect the login process. You can use the option for "Auto Login Facebook Users" to automatically log Facebook users back in if they are already logged into their Facebook.com account.

However, not all social networks have a similar ability.

Please let us know if the social network login feature is what your testing. If you are using Joomla credentials and the Remember Me option isn't working, then please test with the standard Joomla mod_login module to see if that behaves properly. That will help us narrow things down further.

Thanks,
Alex
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7 years 6 days ago #61509 by skyfranky
using Joomla credentials and the Remember Me option isn't working, standard Joomla mod_login module also not working.
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Support Specialist
7 years 5 days ago #61520 by alzander
If the standard Joomla mod_login module isn't working, then that will need to be investigated. JFBConnects uses the same underlying methods for Remember Me that Joomla does.. we're using what's already there. If mod_login isn't work, you'll need to fix that first. Then, if JFBConnect still doesn't work, we can gladly help investigate further.

Thanks,
Alex
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7 years 4 days ago #61535 by skyfranky
can you tell me how to troubleshot this issue?
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Support Specialist
7 years 2 days ago #61539 by mel
The first step would be to turn off any caching and any SEF and then go one-by-one disabling your system plugins to see if there are any other extensions interfering with the Remember Me functionality. We're not aware of any existing Joomla 3.6.5 bugs with Remember Me, but you can look through the issues tracker or post on the Joomla forums

-Melissa
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