Topic-icon "Create Post" hangs

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7 years 7 months ago #59578 by parrotbob
Hello:

I have successfully created a Facebook channel and everything seems to be working on the back end. When I log in via facebook on the front end, I get the social toolbar on the bottom, no problem. When I go to a URL and click "Create Post" a box pops up which says "Loading..." and that box just hangs there, spinning. I don't know if i missed something somewhere else in the configuration or what's going on... I have all the plugins published. I have experienced the same problem in Chrome and IE.

Any advice? The value in being able to post articles to facebook is HUGE... I can't wait to make it work1
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7 years 7 months ago #59581 by mel
Replied by mel on topic "Create Post" hangs
This isn't an issue that we've really heard about before as the manual posting from the social toolbar is pretty straightforward after the channel is set up properly.

In the backend are you able to see test stream data in the FB Channel?

Can you verify that error reporting is disabled in Joomla Global Configuration? It's possible if there is an error, it would be stopping the Javascript from rendering. Also, can you check to see if there are any Javascript errors in the console?

-Melissa
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7 years 7 months ago #59622 by parrotbob
Replied by parrotbob on topic "Create Post" hangs
Hi Mel:

Thank you for your response. Here's the results:

Backend test stream data works great.
Error logging is set to "none"
I do see a JS error : "Uncaught TypeError: Cannot read property 'target' of null : jfbconnect.js:927"

So there is definitely a javascript conflict here somewhere :)
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7 years 7 months ago #59625 by mel
Replied by mel on topic "Create Post" hangs
Could you provide me credentials for the front-end with permissions to view the social toolbar? You can PM me using the envelope icon under my avatar.
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7 years 7 months ago #59626 by parrotbob
Replied by parrotbob on topic "Create Post" hangs
Created the credentials and sent to you via PM as requested. Thank you for looking into this.
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7 years 7 months ago #59627 by mel
Replied by mel on topic "Create Post" hangs
Thank you for the credentials.

After logging in on your front-end, when clicking the 'Create Post', I was able to see a 303 error. The button press is supposed to go to /index.php?option=com_jfbconnect&task=ajax.fetch&library=toolbar.button.post&subtask=getHtml... and it was being incorrectly redirected to /1/toolbarbuttonpost/gethtml/ajaxfetch. From your backend, I disabled the routing for the JFBConnect extension in your MijoSEF extension to resolve the problem.

Let us know if you see any other strange behavior going forward.

-Melissa
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7 years 7 months ago #59635 by parrotbob
Replied by parrotbob on topic "Create Post" hangs
Thank you so much! While this explanation makes perfect sense, I would have never connected the dots to associate the SEF Extension with this problem. Very much appreciated!!! I still have some formatting to do as I don't like the narrative associated with what came through with the post -- but I have a strong feeling the culprit on that one is also the way I have the SEF extension set up to provide meta and other information about the pages.

Again, I very much appreciate your help.
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7 years 7 months ago #59637 by mel
Replied by mel on topic "Create Post" hangs
We found it using the Network tab in the Chrome Developer Tools.

The image preview and description are controlled by Open Graph tags og:image and og:description. If there isn't another extension setting duplicate tags, you can review our documentation here for the different ways to get the Open Graph tags generated well. You can also see our Common Support Questions for "My Share Preview is Incorrect" for more troubleshooting.

-Melissa
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