Unable to update

Clarenceljw
Offline

Active Subscriptions:

None

8 years 9 months ago #53893 by Clarenceljw

Unable to update was created by Clarenceljw

Hi Guys,

I can't update my JFBConnect using the usual method as seen by the photo.

Fixes or alternatives?

Thank you.

The topic has been locked.

alzander
Offline

Support Specialist

8 years 9 months ago #53894 by alzander

Replied by alzander on topic Unable to update

Please go to the My Account -> My Profile section of this site. Your Subscriber ID looks to have changed, which can happen if you update your password or some other less common events. Please get the new Subscriber ID and enter it into the JFBConnect configuration area. Then, the Update Manager should work.

Alternatively, if that doesn't work, you can always download the latest release from the My Downloads area of this site and upload onto yours. Then, we'll gladly help work through any other issues you may have.

Thanks,
Alex

The topic has been locked.

Clarenceljw
Offline

Active Subscriptions:

None

8 years 9 months ago #53895 by Clarenceljw

Replied by Clarenceljw on topic Unable to update

Thanks Alex, the second solution worked beautifully.

The topic has been locked.

mel
Offline

Support Specialist

8 years 9 months ago #53901 by mel

Replied by mel on topic Unable to update

Glad you got it resolved. Let us know if you run into any further issues.

-Melissa

The topic has been locked.

Start
Prev
1
Next
End

SourceCoast Login

Unable to update