Topic-icon Issue with Facbook Avatars

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8 years 10 months ago #53335 by horseguards
Hello,

Facebook Avatars are not being shown in JomSocial. 10 days ago I hired some "expert" to solve a couple of problems and made a mess with permissions.
Could you give me a hand?

So far, I have checked this:

- In Profiles > JomSocial > Profile Import is all YES
- tmp directory is 777
- I can see the avatar image in tmp

what else could be?
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8 years 10 months ago #53339 by alzander
Replied by alzander on topic Issue with Facbook Avatars
After the images are saved in the /tmp directory, they are processed and moved to either of the following directories:
/images/cover/
/images/avatar/

Check if those directories (and the parents) have the correct permissions and ownership. In general, 777 isn't recommended, specifically if you're on a shared host.. but it's not the best solution even if you're on your own server.

I hope that helps,
Alex
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8 years 10 months ago #53344 by horseguards
Hi,

both are 777
/images/cover/
/images/avatar/

when I go into /images/avatar/ the files are 644.

I had a big problem hiring a person who changed all permissions, and the next day the site was gone. So, I didn't know which permission was wrong/right so I changed to 777.
What would be the right one for /images/*?

Well, the avatars are not being shown. Where else could be the problem???
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8 years 10 months ago #53364 by alzander
Replied by alzander on topic Issue with Facbook Avatars

Well, the avatars are not being shown. Where else could be the problem???

I'm unsure. Can you tell me if you're able to update the avatar using the JomSocial Edit Profile feature? If you can't do it there, then JFBConnect wouldn't be able to do it either, and you'll need to narrow down the cause of that.

Please let us know if that works and we'll help however we can, if we can.

Thanks,
Alex
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8 years 10 months ago #53389 by horseguards
I did try to login with a different facebook accout, and I got this

awesomescreenshot.com/0704xtb38f

and the avatar looks broken

any ideas?
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8 years 10 months ago #53393 by alzander
Replied by alzander on topic Issue with Facbook Avatars
Thanks for testing with a different account. The "Failed copy" is an indicator of a permissions issue.

Have you tried what I asked above:

Can you tell me if you're able to update the avatar using the JomSocial Edit Profile feature?

It will really help to know if the standard JomSocial update avatar feature works outside of JFBConnect altogether.

Thanks,
Alex
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8 years 10 months ago #53425 by horseguards
You are right! It doesn't allow me to upload a new avatar.

Which permission do I have to change?

thanx!!!
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8 years 10 months ago #53430 by alzander
Replied by alzander on topic Issue with Facbook Avatars
The only permissions I can think of are the ones I mentioned above. If the JomSocial ability to upload avatars isn't working, I'd recommend contacting JomSocial's tech support. They know their own extension inside and out and may know what is going wrong with the avatar upload.

Once that works in JomSocial, if you still have issues with JFBConnect's avatar import, let us know and we'll gladly help however we can with our product.

Thanks,
Alex
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8 years 10 months ago #53443 by horseguards
I found the reason! Had to change the "chown". Was nobody :(

Thanks a lot for your time!
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Support Specialist
8 years 10 months ago #53447 by alzander
Replied by alzander on topic Issue with Facbook Avatars
That was something I noted to look into on my first response. We're glad to hear you got things going and hope we helped. Should you need anything else, just let us know.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It's certainly not required, but very appreciate:
extensions.joomla.org/extensions/extensi...l-display/jfbconnect

Thanks,
Alex
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