Topic-icon Mi suscripcion is active, buy joomla administrator said that no

Active Subscriptions:

None
In images that I show are a contradiction: on my board said that my account is active, but the joomla administrator is showing that my suscription is expired.

I dont understand the this problem


vs


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Support Specialist
Please double-check your Subscriber Id (from the My Profile page) and what you entered into JFBConnect (in the Configuration page). There were some subscriber IDs that were inadvertently updated a few months back. It was a low number, but it's possible you were affected.

My guess is once you update your ID in JFBConnect, you'll have no problem making a connection.

I hope that helps,
Alex
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