Topic-icon I have SSL Certificate Set up on my Server

10 years 3 months ago #39914 by mooreg42
I tried to put www.accbattles.com/ in JFBC but I get an error that says:

Facebook API Error: (#100) Update requires App Center approval: Some of the fields being updated requires App Center approval. Please use the developer tool to update the application properties instead.

I don't know what to do next

need help
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10 years 3 months ago #39919 by alzander
Can you explain a bit more about what you're doing and when it's failing? When you say:

I tried to put www.accbattles.com/ in JFBC but I get an error that says:

Where did you put it in JFBC? I'm assuming it was in Autotune, somewhere. Was that the only change you made? Were there other settings you tried to change as well?

Please also try the following, and let me know what happens:
* Hit the "Refresh" button in the top menu bar area. That will reload Autotune settings and may help.
* Try clicking "Update Settings" without changing any values. Does that throw the same error message? This will narrow down if it's that setting, or all settings that are causing problems.

Thanks,
Alex
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10 years 3 months ago #39932 by mooreg42
Thanks for the reply, JFBC did pick up the https://

How do I add page tabs for multiple pages?
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10 years 3 months ago #39935 by dcasmr
Hi there,
It does not look like the https is working fine....tried accessing the site with https and it timed out. With http is works within seconds
thanks
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10 years 3 months ago #39940 by alzander
mooreg42,
We don't currently have a way for JFBConnect to automatically support multiple Page Tabs. However, our integration for Page Tabs is the Like button requirement and a different template for your Page Tab view. If you don't need those features, you can simply create multiple Facebook Applications and set their Page Tab URL to whatever page on your site you want to display.. then, just add those to your FB Page. JFBConnect won't interfere with their view, you just won't have any of the 'enhanced' features of JFBConnect for those pages.

I hope that makes sense.

dcasmr,
What isn't working? Can you let me know what you're testing and where we can test the same? If there's a specific Facebook Page that isn't loading your site.. let us know that Page and the name of the tab we should be testing from.

Thanks,
Alex
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10 years 3 months ago - 10 years 3 months ago #39954 by dcasmr
Hi Alex,
I was trying to help mooreg42. I noticed that his SSL installation might have issues. There is an error message when accessing his site via https URL.
I believe that he needs to obtain a CSR for www.domain.com instead of domain.com. I had the same issues and requested that the CSR be made for www.domain.com
"www.accbattles.com uses an invalid security certificate. The certificate is only valid for accbattles.com (Error code: ssl_error_bad_cert_domain)"
As for my own issues, I will update my own thread and ping you.
Thanks
Last edit: 10 years 3 months ago by dcasmr.
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10 years 3 months ago #39958 by alzander
Awesome! Thanks for pointing that out and contributing back.

If it really is a certificate issue where the SSL cert is set for .domain.com instead of www.domain.com, you can update your Canvas and Secure Canvas URLs within Autotune to simply use www.domain.com. That will make Facebook redirect to the proper version of your site when viewed over SSL.

I hope that helps, and best of luck,
Alex
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10 years 3 months ago #39972 by mooreg42
Thanks, for the help guys. I contacted my host with the issue.

There was an issue with the hosting and the SSL Cert. They have fixed on the host side, they said it was some type of server configuration issue and it should fix correctly in 72 hours.

JFBC seems to be working, I was able to get a page tab and like page to work last night.

Alex if I am correct you are saying that I would just create apps normally in facebook for any other page tabs that I would like to create.

Thanks again really appreciate the help.
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10 years 3 months ago #39984 by alzander
Glad to hear the SSL issue is (hopefully) resolved. If not, or you need more testing, just let us know.

Alex if I am correct you are saying that I would just create apps normally in facebook for any other page tabs that I would like to create.

Correct. You can use the Page Tab feature for you're 'main' JFBConnect / Facebook Application, which will let you have the Like gate (so a user has to click the Like button to see the actual Page Tab URL) and possibly a different template.

However, you can create as many Facebook Applications as you want, each with their own Page Tab URL that points to a different page of your site. Each of those Page Tab applications can be added to your Facebook Page and JFBConnect will not interfere with their operation in any way.

I hope that helps explain, and best of luck,
Alex
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