April 26, 2016 - JFBConnect v7.0.0 is available now, with several major features including auto-posting, Facebook profile channels and compatibility with Joomla 3.5.1. See the full changelog

FB connect doesn't work :S

FB connect doesn't work :S

Hi,
I installed component, but when I try to log in with Facebook it says:
"This app is in sandbox mode. Edit the app configuration at http://developers.facebook.com/apps to make the app publicly visible."

I check the app and sandbox is disabled.

Please, could you help me to solve the problem?
Thanks in advance

Davide

catchstaff
useravatar
Offline
6 Posts
Active Subscriptions:

None
Administrator has disabled public posting. Please login or register in order to proceed.

Re: FB connect doesn't work :S

Davide,
I'm not sure. We've never heard of Facebook reporting that an app is in Sandbox mode when it really isn't. Can you verify that the App ID you've set in JFBConnect is the same as the one you've disabled in the Facebook Apps area? Beyond that, the only thing I can suggest is to wait a few hours to make sure the updated setting in Facebook has propagated to all of their servers.

If it's still not working in 12 hours, let us know and we'll gladly investigate further. At that point, our recommendation will likely be to create a new Facebook App and try with that.. just to make sure it's not something glitchy with that app.

Thanks,
Alex

If you use our extensions, please consider leaving a rating and review at the Joomla! Extension Directory:
JFBConnect | SCLogin

alzander
Alex
useravatar
Offline
22802 Posts
Support Specialist
Administrator has disabled public posting. Please login or register in order to proceed.

Re: FB connect doesn't work :S

Hi Alex,
I tried to create a new fb app, but I have the same problem.
Could you check please?
The site is www.catchstaff.com

Thanks in advance
Davide

catchstaff
useravatar
Offline
6 Posts
Active Subscriptions:

None
Administrator has disabled public posting. Please login or register in order to proceed.

Re: FB connect doesn't work :S

Can you go into the Facebook Developer area for the app you have configured on your site and then go into the "Developer Roles" area. In there, click "Add" in the "Developers" section and add the following ID: 1251253607

From there, we'll be able to see your Facebook App configuration and test on the front-end. If necessary, we'll ask for admin credentials to the site, but I just don't think that's needed right now.

Thanks,
Alex

If you use our extensions, please consider leaving a rating and review at the Joomla! Extension Directory:
JFBConnect | SCLogin

alzander
Alex
useravatar
Offline
22802 Posts
Support Specialist
Administrator has disabled public posting. Please login or register in order to proceed.

Re: FB connect doesn't work :S

Ok I did it!

catchstaff
useravatar
Offline
6 Posts
Active Subscriptions:

None
Administrator has disabled public posting. Please login or register in order to proceed.

Re: FB connect doesn't work :S

Davide,
Your application is setup just fine. There's a few problems I see in your Joomla configuration though:
1) JFBConnect doesn't seem to have the AppID and/or secret key set. On your website, in the HTML, the AppId for JFBConnect isn't being set, so that's a big problem and needs to be fixed.
2) You have 2 other extensions adding the Facebook Javascript library, which are causing conflicts with JFBConnect:
a) Your Gavick template - You need to disable the social integration in the template settings and remove the Facebook AppId as well.
b) Something else - I'm not sure what, but right after the opening body tag is another inclusion of the Facebook Javascript library. This could be a module or plugin.. but it will need to be removed as well.

Our Autotune - Error Checker tool should show warnings about the above as well. Once fixed, it will show a "Pass" for all sections.

Let me know if that helps, but if you remove those and things still don't work, we'll gladly help.

Thanks,
Alex

If you use our extensions, please consider leaving a rating and review at the Joomla! Extension Directory:
JFBConnect | SCLogin

alzander
Alex
useravatar
Offline
22802 Posts
Support Specialist
Administrator has disabled public posting. Please login or register in order to proceed.

Re: FB connect doesn't work :S

Hi Alex,
I resolved it was in conflict with Gavick template.

Thank you very much for your support

Davide

Edited by: catchstaff - Nov-16-13 20:39:35
catchstaff
useravatar
Offline
6 Posts
Active Subscriptions:

None
Administrator has disabled public posting. Please login or register in order to proceed.

Re: FB connect doesn't work :S

No problem for the support, it's what we're here for. I'm glad we could help. As always, should you need anything else, just let us know.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It certainly isn't required, but is very appreciated:
http://extensions.joomla.org/extensions … ation/7215

Thanks,
Alex

If you use our extensions, please consider leaving a rating and review at the Joomla! Extension Directory:
JFBConnect | SCLogin

alzander
Alex
useravatar
Offline
22802 Posts
Support Specialist
Administrator has disabled public posting. Please login or register in order to proceed.
There are 0 guests also viewing this topic
There are 0 users also viewing this topic

Board Info

Board Stats
 
Total Topics:
10519
Total Polls:
0
Total Posts:
44534
Posts today:
10
User Info
 
Total Users:
38726
Newest User:
kunpro
Members Online:
2
Guests Online:
806

Social Stream
SourceCoast Joomla Social Extensions
Wednesday, 20 July 2016
Want to know what's new in Joomla 3.6? Check out our blog post at https://lnkd.in/ewWFVgg
SourceCoast Joomla Social Extensions
Wednesday, 13 July 2016
Facebook has begun sending out notices to Facebook Application administrators that v2.0 of the Graph API will be deprecated on August 8, 2016. The message can be a bit cryptic on it's own. It's very difficult to know what it means when you're using an extension like JFBConnect for integration, since it's supposed to mask you from the inner workings of Facebook integration for Joomla. If you're confused, concerned or just curious, read our blog post to understand what the message means and what you need to do. https://lnkd.in/e8Uiikf
SourceCoast Joomla Social Extensions
Wednesday, 06 July 2016
Unsure of the difference between Facebook Applications, Groups and Pages? Check out our new blog post which tries to explain each one and how you can use them to integrate Facebook with your Joomla site! https://lnkd.in/eQ4rjkp
SourceCoast Joomla Social Extensions
Wednesday, 29 June 2016
JFBConnect v7.0 Available now! This release brings auto-posting of content from your site to Facebook, Twitter and LinkedIn as well as Joomla 3.5 support and lots of other great enhancements. For more details, see: https://lnkd.in/e2XW3_u
Refer and Earn

Like our extensions? You're not alone! That's why they're used on tens of thousands of websites. Now you can earn 20% of any sale you refer to SourceCoast.com.

We provide excellent documentation, well laid out sales pages and great support. All you need to do is spread the word and we'll take care of the rest.

Learn About Our Affiliate Program