Topic-icon Comments not working

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12 years 9 months ago #35683 by scobeh
Comments not working was created by scobeh
I'm seeing some strange issues with the comments around the time we changed servers. Not sure if that's the cause, or something else ...

My Facebook comments on the Joomla articles now say "Warning: <long_url_here> is unreachable.". However, if you try to go to said URL, it loads fine. We've tried rentering the Facebook API info etc, but can't figure it out. Another odd piece, the old articles, created while on the old server are still showing comments, while the new ones are not and are giving this error. I've tried searching through the forums etc and can't figure it out. Nothing else has really changed is the deal.

When I use the Facebook URL Debugger I this info ...

Scrape Information
Response Code: 403
Missing Required Property: The 'og:type' property is required, but not present.
Inferred Property: The 'og:url' property should be explicitly provided, even if a value can be inferred from other tags.
Inferred Property: The 'og:title' property should be explicitly provided, even if a value can be inferred from other tags.
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12 years 9 months ago #35686 by alzander
Replied by alzander on topic Comments not working
Scott,
There's quite a few things that could be going wrong, but almost all of them are easy to solve. In order to help though, we'd need a lot more information.

Can you let us know what version of JFBConnect you are using?
Also, please post (or Private Message) a URL where we can see the problems happening? Without seeing the HTML, it's impossible to diagnose where things may be going wrong.

Finally, please post from the account you subscribed to JFBConnect from. Priority support is for active subscribers only.

Thanks,
Alex
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12 years 9 months ago - 12 years 9 months ago #35723 by scobeh
Replied by scobeh on topic Comments not working
Alex,
Sure thing. I'm just the tech that runs the server and am finally catching up on some OLD tickets that we need to resolve. I'll see if i can have our web developer post here as well to verify account info.

Here's a page that's seeing the issue:
www.jcblog.net/kingdom/righteousness/jes...-making-us-righteous

Here's a page that's not seeing the issue: (posted on old server then migrated with site move)
www.jcblog.net/romans/4/223-romans-43-abraham-believed-god

Here's some other module info that I hope helps. Thanks, Alex!

Required Extensions Installed Available Status
JFBConnect 5.0.1 5.0.1 This extension is installed and published.
SCLogin 3.0.3 3.0.3 This extension is installed but not published.
Authentication Plugin 5.0.1 5.0.1 This extension is installed and published.
System Plugin 5.0.1 5.0.1 This extension is installed and published.
User Plugin 5.0.1 5.0.1 This extension is installed and published.
Social Extensions Installed Available Status
Content Plugin 5.0.1 5.0.1 This extension is installed and published.
JFBCFan 5.0.1 5.0.1 This extension is installed but not published.
JFBCLike 5.0.0 5.0.0 This extension is installed and published.
JFBCSend 5.0.0 5.0.0 This extension is installed but not published.
JFBCComments 5.0.0 5.0.0 This extension is installed and published.
JFBCRecommendations 5.0.0 5.0.0 This extension is installed but not published.
JFBCRecommendationsBar Not Installed 5.0.0 This extension does not appear to be installed.
JFBCFriends 5.0.0 5.0.0 This extension is installed but not published.
JFBCFeed 5.0.0 5.0.0 This extension is installed but not published.
JFBCRequest 5.0.0 5.0.0 This extension is installed but not published.
JFBCFollow Not Installed 5.0.0 This extension does not appear to be installed.
Profile Integration Installed Available Status
Community Builder Not Installed 5.0.1 This extension does not appear to be installed.
JomSocial Not Installed 5.0.1 This extension does not appear to be installed.
Kunena Not Installed 5.0.1 This extension does not appear to be installed.
K2 Not Installed 5.0.1 This extension does not appear to be installed.
Virtuemart2 Not Installed 5.0.1 This extension does not appear to be installed.
JomSocial - FB Wall 5.0.0 5.0.0 This extension is installed and published.
Last edit: 12 years 9 months ago by scobeh.
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Support Specialist
12 years 9 months ago #35747 by alzander
Replied by alzander on topic Comments not working
Scott,
I just responded to this post over here . I hope it helps explain things!

Thanks,
Alex
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